I-SLA yesikhathi sokuphothula komsebenzi we-ejensi isithembiso esibhaliwe esitshela ukuthi uhlobo ngalunye lwesicelo luthatha isikhathi esingakanani, ukuthi i-brief kufanele iqukathe ini, nokuthi zingaki izigaba zezinguquko ezifakiwe. Hlukanisa izicelo ngokuphuthuma, unikeze isigaba ngasinye iwashi laso, bese ubhala iwashi enkontilekeni kanye nalokho okulimisayo.
Isifinyezo: Sebenzisa izigaba ezintathu (esiphuthumayo, esejwayelekile nesezicebo), ngasinye sinesikhathi sokuphendula nesikhathi sokulethwa. Bala isikhathi kusukela ku-brief ephelele, nqunyelwa izinguquko, bese ukhomba ogunyazayo. Kudatha ye-Mydrop, i-median yokugunyazwa yikhasimende yayiyihora eli-6, ngakho-ke isikhathi sokubuyekeza sifanele ukungena ewashini.
Sebenzisa izigaba ezintathu, hhayi inombolo eyodwa
Inombolo eyodwa efana nokuthi "amahora angu-48" iyahluleka, ngoba ukulungisa i-caption akufani nokwakha umqondo womkhankaso. Sebenzisa uhlelo lwezibane zomgwaqo.
| Isigaba | Isicelo esijwayelekile | Isikhathi sokuphendula | Ukulethwa (izinhloso zokuqala) | Izinguquko |
|---|---|---|---|---|
| Luhlaza (siphuthuma) | I-post yokuphendula, ukulungisa okuncane, impendulo esenkingeni | Ihora eli-1 lomsebenzi | Ngosuku lomsebenzi olufanayo | 1 |
| Phuzi (sejwayelekile) | Ama-post ashejuliwe, ukushintsha usayizi, amasethi ama-caption | Amahora angu-4 omsebenzi | Izinsuku ezingu-2 zomsebenzi | 2 |
| Bomvu (sezicebo) | Umqondo womkhankaso, amathempulethi amasha, ividiyo | Usuku olu-1 lomsebenzi | Izinsuku zomsebenzi ezingu-5 kuya ku-10 | Imijikelezo engu-2 esigabeni ngasinye |
Izinhloso zokulethwa yizindawo zokuqala, hhayi izindinganiso zemboni. Zilungise ngemva kokulinganisa amasonto angu-4 kuya ku-6 omsebenzi wangempela, bese uyivumela i-ejensi ukuthi isho ukuthi umsebenzi ngamunye ungena kusiphi isigaba.
Chaza ukuthi iwashi liqala nini
Iningi lezingxabano ze-SLA lithinta ukuqala kwewashi. Bhala ukuthi iwashi liqala kuphela uma isicelo siphelele. I-brief ephelele iqukethe:
- Inhloso nabalaleli ngomugqa owodwa
- Okufanele kulethwe namafomethi
- Amafayela omthombo nombhalo ogunyaziwe
- Usuku lokugcina nesigaba
- Igama lalowo ogunyazayo
Uma kunento engekho, i-ejensi iphendula ngaphakathi kwesikhathi sokuphendula ngohlu lwalokho okudingekayo. Iwashi liqala lapho ikhasimende liyinikeza.
Linganisa ingxenye ekuphethe: isikhathi sokubuyekeza
Ukubuyekeza okuhamba kancane kuvame ukubambezela kakhulu kunokuklama okuhamba kancane. Kudatha ye-Mydrop yamapost adlule ekugunyazweni yikhasimende, i-median yesikhathi kusukela ekuthunyweni kuya ekugunyazweni yayiyi-amahora angu-6, futhi ama-66% agunyazwa ngaphakathi kwamahora angama-24.
Yisebenzise kanje: uma amakhasimende akho athatha izinsuku ezi-3 ukugunyaza, i-SLA yezinsuku ezi-2 ayinamsebenzi. Bhala iwindi lokubuyekeza enkontilekeni, njengosuku olu-1 lomsebenzi ngomsebenzi ojwayelekile, bese ubhala nokuthi kwenzekani ngemva kwalo. Into evamile ukuthi uma ikhasimende lithule usuku lonke lomsebenzi, lokho kubhekwa njengokugunyaza ezigabeni eziluhlaza nezophuzi, kodwa umsebenzi wezicebo awufakwa.
Izwi lenkontileka ongalikopisha futhi ulilungise
Lezi zigatshana yisiqalo kuphela. Cela ummeli wezomthetho azibuyekeze ngaphambi kokuzisebenzisa.
- Izigaba. "Izicelo zihlukaniswa njengeziluhlaza, ezophuzi noma ezibomvu yikhasimende lapho lithumela, bese i-Ejensi iziqinisekisa ngaphakathi kwe-[isikhathi sokuphendula]."
- I-brief ephelele. "Isikhathi sokuphothula siqala lapho i-Ejensi ithola i-brief ephelele njengoba ichazwe ku-Schedule A."
- Izinguquko. "Okuletshiwe ngakunye kuhlanganisa imijikelezo engu-[inombolo] yezinguquko. Eminye imijikelezo ikhokhelwa ngesilinganiso esivunyelwene ngaso."
- Iwindi lokubuyekeza. "Ikhasimende lizogunyaza noma linikeze izimpawu ngaphakathi kwe-[iwindi]. Ukubambezela ngale kwewindi kwandisa usuku lokulethwa ngesikhathi esifanayo."
- Izinhloso ezingafinyelelwanga. "Uma i-Ejensi ingafinyeleli ezinhlosweni zokulethwa ezicelweni ezingaphezu kwe-[x] kwe-[y] ngenyanga, amaqembu azohlangana avumelane ngohlelo lokulungisa."
Gwema izinhlawulo zemali kwikota yokuqala. Uhlelo lokulungisa lugcina ubudlelwano buhle ngenkathi ufunda ukuthi izinombolo zibukeka kanjani.
Landelela izinombolo ezintathu ngenyanga ngayinye
Awudingi i-dashboard enkulu. Landelela:
- Ipesenti elethwe ngaphakathi kwenhloso, esigabeni ngasinye
- Isilinganiso sezigaba zezinguquko ngokuletshiwe ngakunye
- Isilinganiso sesikhathi sokubuyekeza ohlangothini lwekhasimende
Gcina i-brief, izimpawu nomkhondo wokugunyaza endaweni eyodwa. I-workflow yokugunyaza ye-Mydrop igcina izikhathi esigabeni ngasinye, futhi izimpawu ku-post zigcina izinguquko zinamathele emsebenzini. Ukuthola amathempulethi anciphisa isikhathi sokuphothula, bheka amathempulethi ayi-7 okuncishisa isikhathi se-ejensi ngesigamu.
Vumelanani ngezigaba emhlanganweni olandelayo wekhasimende
Letha ithebula lezigaba ezintathu emhlanganweni wakho olandelayo we-ejensi noma wekhasimende, bese ubuza umbuzo owodwa: "Zingena kusiphi isigaba lezi zicelo ezinhlanu zakamuva?" Leyo ngxoxo inquma ama-80% e-SLA. Uma uphatha ukugunyazwa kwamakhasimende nabantu abaningi, qala mahhala ne-Mydrop ubone ukuthi iwashi liphelela kuphi ngempela.
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