You can stop asking clients for passwords by asking for something smaller and safer: one connection, made by the client, in their own browser. The trick is not the tool. It is the wording of the ask, because clients hand over passwords when the alternative sounds complicated.
TLDR: Send a short email that asks the client to click one link and press Allow, answer the five usual objections in advance, and for existing clients run a five-step cleanup so old shared logins stop working. The client keeps control and you stop owning their security risk.
The onboarding email that replaces the password request
Use this as the first message of the onboarding, not as a follow-up after the password request has already gone out.
Subject: One click to connect your accounts
Hi [Name], to start posting for you I need access to your accounts, but I will never ask for your passwords. Instead, I will send a link. You open it, log in to the account as you normally would, and press Allow. It takes about two minutes per account. You can remove my access at any time from your account settings. Which day this week works for a quick screen share if you would like me to walk through it?
Why it works:
- It says what it will not ask. Clients relax when the scary request is ruled out first.
- It states the time cost. Two minutes per account is easy to agree to.
- It names the exit. "You can remove my access" answers the trust question before it is asked.
- It offers a screen share. Some clients just need someone beside them.
Five objections and the reply to each
| What the client says | What to reply |
|---|---|
| "It's easier if I just send you the login." | "It is easier for 10 minutes, then harder every time the platform asks for a code on your phone. A connection never asks for a code." |
| "I do not understand what I am allowing." | "You are letting a scheduling tool post and read results for this page. You can review and remove it any time." |
| "My IT person handles accounts." | "Send them this link. They can authorize it themselves, and they will probably prefer it to sharing passwords." |
| "Our other agency just had the password." | "That is common. After we connect, change the password once so the old arrangement ends cleanly." |
| "What if you leave?" | "Then you remove the connection in one step. With a password, you would have to hope I deleted it." |
Keep the replies short and in the client's words. If a client is non-technical, send a screenshot of each screen they will see.
The five-step cleanup for clients who already shared a password
Existing clients are the harder case, because the password is already in a spreadsheet or a chat. Fix it in this order:
- Connect through authorization so you have a working connection first.
- Publish one scheduled post and confirm it goes out.
- Ask the client to change the password and move two-factor codes to a device the whole team can reach.
- Delete the old password from your sheets, chats and notes.
- Note the date in the client file so the next person knows the account is clean.
For a longer walk through of the connection steps, see how to connect client social accounts without sharing passwords.
What this looks like in Mydrop
Mydrop connects profiles through each platform's own authorization, so the client approves the connection in their browser and the agency never receives a password. The client can then review and approve posts through a no-login client portal, which avoids another account for them to manage.
If you run many clients, group each one into its own workspace so that connections, approvals and permissions stay separated. See how Mydrop works for agencies. Other onboarding slip-ups worth fixing at the same time are covered in 11 client onboarding mistakes.
Send the email to your next three clients
Do not roll this out to everyone at once. Pick the next three onboardings, send the email above in the first message, and note how long each connection takes. If the number comes in under a day, make it your default and rewrite your onboarding checklist so the password line is gone.
Next step: copy the email into your onboarding template today, then start free with Mydrop and connect your first client's account the new way.
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