I-Salesforce yavala i-Social Studio, ngakho lokhu akusona isiqhathaniso sokukhetha okuthandayo. Wonke amathimba ayeyisebenzisa kwadingeka aye kwenye indawo. Lawo afuduka kahle enza into efanayo: ahlukanisa umsebenzi we-Social Studio waba izingxenye ezintathu, okuyikushicilela, i-social listening nokuxhumana ne-CRM, kwase kufakwa ingxenye ngayinye enye engcono.
Ukufuna umkhiqizo owodwa owenza zontathu ngezinga le-Salesforce yikho okwenza ukufuduka kuthathe izinyanga eziyisithupha.
Ngamafuphi: Khetha i-Sprout Social noma i-Hootsuite uma ufuna okuseduze kakhulu nesistimu enkulu yebhizinisi. Khetha i-Brandwatch noma i-Talkwalker uma inani langempela belilele ku-listening. Khetha i-Mydrop uma wawusebenzisa ukushicilela, ukugunyaza nokubika. Gcina ukuxhumana ne-CRM ngaphakathi ku-CRM.
Ukuhlolwa kwentengo ye-Mydrop, Septhemba 2026: izinhlelo ezikhokhelwayo zokuqala zamathuluzi ayisishiyagalombili avame ukuqhathaniswa ne-Mydrop zisukela ku-$6 ngesiteshi ngasinye (Buffer) kanye no-$25 ngenyanga (Later) kuya ku-$99 ngomsebenzisi ngamunye (Hootsuite) kanye no-$199 ngesihlalo ngasinye (Sprout Social), njengoba kubalwe ekhasini lentengo lomthengisi ngamunye. I-Mydrop imahhala ukuqala, bese kuba ngu-$19 ngenyanga, hhayi ngesihlalo. Ithebula eligcwele kumakhasi wokuqhathanisa e-Mydrop.
Izindlela eziyisithupha ngokufushane
| Ithuluzi | Lilungele | Qaphela |
|---|---|---|
| Sprout Social | Esiseduze kakhulu nesistimu yakudala | Likhokhelwa ngesihlalo ngasinye |
| Hootsuite | Liyajwayeleka ezinkampanini ezinkulu | Libanzi kunokuba lijule |
| Brandwatch | I-listening nolwazi ngabathengi | Lithuluzi le-listening, akulona elokushicilela |
| Mydrop | Ukushicilela, ukugunyaza, ukubika kwamabrand amaningi | Ayinaso isixhumi sendalo ne-Salesforce |
| Emplifi | Igxile ku-CX nasekuthengiseni ku-inthanethi | Ukuyisetha kunzima |
| Talkwalker | I-listening yamabhizinisi amakhulu | Okufanayo, nezindleko ezengeziwe |
Yini okumele ifakwe esikhundleni ngempela
- Ukushicilela nokulawula ukugunyaza. Emathimbeni amaningi lokhu kwakuyi-80% yomsebenzi wansuku zonke. Yingxenye elula kunazo zonke ukuyishintsha kahle.
- I-listening nokuqapha. Lolu luhlobo lomkhiqizo oluhlukile ngempela. Ungalindeli ukuthi ithuluzi lokushicilela lilumboze.
- Ukuxhumana ne-Salesforce. Ngokuvamile yiso isizathu sokuthi isistimu ithengwe, kodwa ekusebenzeni kuvame ukuba yisici esisetshenziswa kancane kakhulu.
- Idatha yomlando. Yilokho amathimba akukhohlwayo kuze kuphele ukuvunyelwa ukungena.
1. Sprout Social: indlela yokushintshana okufanayo
Uma abathengi benkampani befuna umthengisi oyedwa nesimo sebhizinisi elikhulu abasijwayele, le yindlela emfushane kunazo zonke. Futhi ayidali nkulumo-mpikiswano eningi ngaphakathi.
Yeqa lokhu uma inani lezihlalo likhulu, ngoba indlela yokukhokha izokulimaza.
2. Brandwatch: uma i-listening ibiyinani langempela
Shintsha i-listening ngomkhiqizo we-listening. Ungamukeli inguqulo ebuthakathaka efakwe ethuluzini lokushicilela.
Yeqa lokhu uma ithimba lakho beliphishekela ukushicilela.
3. Hootsuite: okukhethwa abathengi benkampani
Ihlanganisa izinto eziningi futhi inendlela yebhizinisi elikhulu iningi lamakhasimende e-Salesforce elijwayele.
Yeqa lokhu uma ufuna ukujula endaweni eyodwa.
Mydrop: uma wawusebenzisa ukushicilela
Qala ngokuzibuza ngobuqotho ukuthi wawusebenzisa ini ngempela, ngaphambi kokuthenga enye isistimu enkulu. Uma umsebenzi wansuku zonke wawuwukushejula, ukugunyaza nokubika ngamashaneli amabrand, nazi izinto ozothola:
- izikhala zokusebenza nezindima
- ukugeleza kokugunyaza nephothali yekhasimende engadingi ukungena
- ikhalenda lokuqukethwe lamabrand amaningi
- imibiko ye-PDF enophawu lwakho
- i-analytics ejulile yeplathifomu ngayinye
Imboza amanethiwekhi ayi-14, ihlukanisa amabrand futhi inokulawula. Ukuqala kuyamahhala, ngakho iba yindlela eshibhile yokusebenza ngokuhambisana nenye isistimu ngesikhathi sokufuduka obungakukhethanga.
Awusenayo indlela yokuhlala
I-Social Studio ivaliwe, ngakho isinqumo esisele kuphela yilokho okuqala kuqala. Amathimba akha kabusha ukushicilela kuqala, i-listening ngemuva, aphinde aphila ngokushesha. Ukushicilela kuwumsebenzi wansuku zonke, kanti i-listening ingabekezelela igebe lamasonto ambalwa.
Ukufuduka kusuka epulatifomini evaliwe
- Thumela konke ngaphandle ngenkathi usangena, ikakhulu imibiko yomlando nemibuzo ye-listening egciniwe.
- Bhala phansi amaphrofayili akho axhumekile nomnikazi wawo ngamunye. Lapho iplathifomu ivalwa, yilapho kuvela khona ama-akhawunti angenamnikazi.
- Akha kabusha ukushicilela nokugunyaza kuqala, ngoba yilowo msebenzi omiswa uma ungenaso isistimu.
- Shintsha i-listening ngokwehlukile, uma umsebenzi wansuku zonke usuzinzile.
Ukufuduka okuphoqiwe yithuba lokuyeka ukukhokhela izingxenye ongazange uzisebenzise. Qala mahhala nge-Mydrop, akha kabusha ukushicilela ngesonto elilodwa, bese uthenga i-listening kuphela uma uyisebenzisa ngempela.















































Ukubuyekezwa kwe-Google
Ukubuyekezwa kwe-Trustpilot