Uphatha ama-akhawunti e-social media amaklayenti futhi usucabanga ngokunyusa amanani akho. Lowo mcabango ungajabulisa futhi wesabise ngasikhathi sinye. Uma unyusa msinya, ungalahlekelwa amaklayenti. Uma ulinda isikhathi eside, ushiya imali yangempela etafuleni ngenkathi uphelelwa amandla. Lo mhlahlandlela ubhalelwe umphathi we-social media ozimele odinga imithetho ecacile nesebenzayo yokunquma ukuthi nini ukunyusa amanani, kufanele akhokhise malini, futhi angawagcina kanjani amaklayenti ngenkathi enza lokho.
Lesi sihloko siphendula umbuzo ngokuqondile futhi sinikeza uhlelo oluphelele. Qala lapha: nyusa amanani uma isidingo sidlula isikhathi onaso, uma umsebenzi wakho unikeza imiphumela elinganisekayo njalo, nalapho wena uyisithiyo ekukhuleni kweklayenti. Kodwa umsebenzi wangempela usekutheni kanjani. Lesi sihloko sihamba ngezingxenye eziyisithupha ezicacile. Okokuqala, izimpawu ezikutshela ukuthi isikhathi sesifikile. Okwesibili, indlela elula yokubala ukuthi ukunyuka kufanele kube kukhulu kangakanani. Okwesithathu, amagama okufanele uwasebenzise lapho utshela amaklayenti. Okwesine, indlela yokuphendula izikhalo nokugcina amaklayenti owafunayo. Okwesihlanu, ukuhlela amaphakheji nezigaba ukuze ukunyuka kubonakale kulungile futhi kunobulungiswa. Okwesithupha, uhlelo lwesikhathi olulingana nebhizinisi lomuntu oyedwa.
Uma ungakajwayeli ukuhlela amanani noma ungakaze unyuse amanani, lokhu kungakusebenzela. Uma usuke wazama ukunyuka okuncane, ungasebenzisa izifanekiso ezingezansi ukukhulisa ukunyuka kumaklayenti amaningi. Inhloso ilula: thola imali eningi ngenkathi usebenzela amaklayenti kangcono futhi uvikela isikhathi sakho. Akukho maqhinga, akukho kwesabisa. Kuyindlela enomusa, ephindaphindekayo, umuntu osebenza yedwa angayiqeda ngesonto elilodwa.
Izimpawu Zokuthi Usulungele Ukunyusa Amanani
Kunezimpawu ezicacile ezibonakalayo ezikhombisa ukuthi ukunyusa amanani akuphephile nje kuphela, kodwa sekudlulelwe isikhathi. Cabanga ngazo njengohlu lokuhlola. Awudingi zonke, kodwa uma uhlola izimpawu eziningi, icala lakho liqina.
Ususeduze nokugcwala noma usugcwele. Uma uzithola uyala amaklayenti amasha, ukhawulela inani lawo ukuze ugcine ikhwalithi, noma usebenza ebusuku ukuze ufeze okufanele, lokho kuwuphawu oluqinile lwebhizinisi. Ukugcwala kwesikhathi yisizathu esisebenza kakhulu sokukhokhisa okwengeziwe. Njengomuntu osebenza yedwa, isikhathi sakho sinomkhawulo. Ukukhokhisa okwengeziwe ngalesi sikhathi esilinganiselwe kuyimpendulo ejwayelekile yemakethe.
Isidingo sizinzile noma siyakhula. Uma abantu abafuna ukuqasha bekulindele ukutholakala kwakho noma unohlu lwamaklayenti angadingi ukudilizwa kwamanani ukuze athengise, unamandla ngokunyusa amanani. Uhlu oluqhubekayo lukhombisa ukuthi inani lakho akuyona kuphela into amaklayenti ayicabangayo. Uma isidingo sidlula lokho onakho, ungakwazi ukunyusa amanani ngaphandle kokwehla okukhulu kwamaklayenti athengayo.
Imiphumela yakho ihlala injalo futhi ingalandelwa. Uma ukwazi ukukhomba imiphumela ecacile oyinikezayo, nyusa amanani ngokusekelwe enanini. Izibonelo: ukukhula kwabalandeli okuhlala njalo, ukuthuthuka kokuxhumana, ama-leads akhiqizwayo, ukuthengisa okuvela ku-social, noma umlando wokufeza amakhalenda okuqukethwe ngesikhathi. Uma ulinganisa imiphumela, ungachaza izimali ezinkulu ngamagama amaklayenti angawaqonda.
Unamaklayenti aphindayo nezibuyekezo. Ama-retainer abuyekezwa ngokuzenzakalelayo noma amaklayenti andisa umsebenzi akhombisa ukuthembana. Ibhizinisi eliphindayo lisho ukuthi iklayenti libona inani. Lowo mbono wenza ukunyuka kwamanani kungabi nobungozi obukhulu, ngoba ubudlelwano sebuvele bunikeze imiphumela yangempela.
Izindleko zakho noma izidingo zebhizinisi ziguqukile. Uma izindleko zakho zenyuke, uma utshale kumathuluzi amasha, noma wengeze amakhono abalulekile kulokho okunikezayo, lezo yizizathu ezivumelekile zokunyusa amanani. Ukuqhuba ibhizinisi kusho ukuthi amanani akho kufanele abonise izindleko nokutshala imali ngokuhamba kwesikhathi.
Ukuzethemba kwakho nokucaca ngezinsizakalo zakho sekuthuthukile. Uma uqinise lokho okuthengisayo, wenze okuhanjiswayo kucace, futhi ungachaza uhambo lweklayenti ngomusho owodwa, ungakhokhisa ngokuzethemba. Ukungacaci ngomsebenzi okufakiwe kuyindawo ebuthaka kumanani. Uma okuhanjiswayo kwakho kucace, kulula ukucela okwengeziwe.
Ukhokhisa kancane uma uqhathaniswa nontanga noma imakethe. Lokhu kudinga ucwaningo oluncane lwemakethe, kodwa akudingeki lube olujulile. Khuluma nabanye abasebenzi abazimele, bheka ucwaningo lwamanani olutholakalayo ngaphandle, noma ubheke amabhodi emisebenzi. Uma njalo useceleni eliphansi lokuhanjiswayo okufanayo, mhlawumbe isikhathi sokunyuka sesifikile.
Lapho izimpawu eziningi zikhona, ingozi yokuthi amaklayenti anyakaze iyancipha kakhulu. Isivivinyo sangempela ukuthi ukunyusa amanani kuzokubuyisela isikhathi futhi kukuvumele unikeze imiphumela engcono yini. Uma impendulo ithi yebo, cishe isikhathi sesifikile.
Indlela Yokubala Ukuthi Ukunyuka Kufanele Kube Kangakanani
Ukukhokhisa kuzwakala njengenkinga yezibalo, kodwa ukunyuka okungcono kuhlanganisa izindlela ezintathu ezilula: ukumboza izindleko, ukubala isikhathi, namanani asekelwe enanini. Zisebenzise zontathu ukuze ufinyelele enombolweni ongayivikela.
Isinyathelo 1. Bala isisekelo sakho sehora. Thatha imali ofuna ukuyithola ngonyaka uyihlukanise ngenani langempela lamahora ongawakhokhisa. Isibonelo, uma ufuna u-60,000 ngonyaka futhi ungakhokhisa amahora angu-900 ngemva kokuphatha, imihlangano nezikhathi zokuphumula, inhloso yakho icishe ibe ngu-67 ngehora ongalikhokhisa. Lokhu kubala kukuphoqa ukuthi ubone ukuthi amanani akho amanje ahambisana yini nezinjongo zakho zemali.
Isinyathelo 2. Linganisela isikhathi ngeklayenti ngalinye. Hlukanisa imisebenzi oyenzela i-retainer evamile: ukuhlela okuqukethwe, ukudala okuqukethwe, ukubhala amagama, ukuklama izithombe noma ukunikeza izinkomba zokubukeka, ukushejula, ukubika, ukuxhumana, nokubuyekeza. Engeza isikhathi sezingcingo namalungiselelo eklayenti. Phinda ngenani lamaklayenti. Uma imali oyikhokhisayo manje ingafinyeleli enhlosweni yakho yehora, udinga ukunyusa amanani noma unciphise umthwalo womsebenzi.
Isinyathelo 3. Engeza izindleko zokusebenza nenzuzo oyifunayo. Faka amathuluzi, amasubskhripshini, intela, nesikhathi sokuvikela izinsuku zokugula. Engeza inzuzo oyifunayo njengomnikazi webhizinisi oyedwa. Umthetho olula webhizinisi ukwengeza amaphesenti angama-20 kuya kwangama-30 phezu kwezindleko ukuze ube nenzuzo yangempela.
Isinyathelo 4. Hlola amanani abanye nenani olinikezayo. Bheka amanani abancintisana nawe emsebenzini ofanayo nenani olinikeza amaklayenti. Uma umsebenzi wakho usiza iklayenti ukuthola ama-leads noma ukuthengisa okusha, khokhisa ingxenye yalelo nani. Isibonelo, uma iklayenti elincane lithola u-10,000 ngenyanga futhi umsebenzi wakho we-social unomthelela wokukhula okungamaphesenti angu-10, insizakalo yakho isiza ukuletha u-1,000 ngenyanga. Ukukhokhisa ingxenye yalelo nani kunengqondo.
Isinyathelo 5. Nquma indlela yokunyusa. Kunezindlela ezintathu ezivamile zokunyusa amanani. Eyodwa iphesenti elilodwa lokunyuka kuwo wonke amaklayenti. Enye ukuhlela kabusha ngezigaba: wenza amaphakheji kabusha bese uhambisa amaklayenti ezigabeni ezintsha. Eyesithathu ukugcina amaklayenti akhona ngokunyuka okuncane futhi ukhokhisa amaklayenti amasha amanani emakethe yamanje.
Isinyathelo 6. Khetha ukuthi ukunyuka kube kukhulu kangakanani. Njengomthetho ojwayelekile, ukunyuka kokuqala okuphephile kungamaphesenti angu-10 kuya kwangu-20 kumaklayenti asunguliwe asenawe isikhathi esingaphansi konyaka noma lawo izivumelwano zawo ezingabonisi ukuthuthuka kwakamuva. Kumaklayenti azuze kakhulu emsebenzini wakho noma amasha, amaphesenti angu-25 kuya kwangu-50 ayamukeleka uma uthuthukise okuhanjiswayo noma wengeze inani elinganisekayo. Uma ukhokhisa kancane kakhulu uma uqhathaniswa nemakethe, ungahamba phezulu, kodwa cabanga ngokunyuka ngezigaba.
Isinyathelo 7. Zama izimo ezilula. Hlola ukuthi ukunyuka okuhlukene kuthinta kanjani imali yakho, umthwalo wakho womsebenzi, nenombolo oyicabangayo yamaklayenti azohamba. Isibonelo, uma unyusa amanani ngamaphesenti angu-20 futhi ulindele ukulahlekelwa amaphesenti angu-10, ushintsho lwemali engenayo luyini ekugcineni? Lokhu kubala okusheshayo kuvimbela izimanga.
Ekugcineni, gwema ukukhokhisa kancane ngokuhlanganisa izinombolo zibe ezifushane nezicacile. Amanani aphela ngezinombolo eziyindilinga alula ukuwathengisa nokuwabeka ezihlongozweni. Izibalo zikunika ukuzethemba. Amagama owasebenzisayo ukuchaza ukunyuka yiwo azonqoba.
Indlela Yokutshela Amaklayenti Ngokunyuka Kwamanani
Ukutshela iklayenti ngoshintsho lwamanani kuyingxoxo okufanele uyihlele. Umyalezo ofanele unciphisa ingcindezi kuzo zombili izinhlangothi futhi ugcina ubudlelwano buphelele. Sebenzisa le mithetho lapho ulungiselela ukuxhumana kwakho.
Umgomo 1. Yiba nokucaca nomusa. Qala ngenani oselinikezile, chaza ukuthi kungani ushintsho lwenzeka, futhi ubonise izinombolo ezintsha. Gcina ithoni iyiyo yobungcweti futhi yomuntu. Gwema amagama anzima nokuxolisa ngokweqile.
Umgomo 2. Nikeza isaziso. Isikhathi sesaziso samalanga angu-30 kuya kwangu-60 siyajwayeleka futhi silungile. Lokhu kunika amaklayenti isikhathi sokwamukela ushintsho, abuze imibuzo, noma alungise uhlahlo lwawo lwabiwo-mali. Isaziso esifushane sikhuphula ingcindezi nokungezwani.
Umgomo 3. Sebenzisa umbhalo ofanayo. Bhala umyalezo omfushane ongawusebenzisa kabusha. Wenze ube ngokomuntu siqu ngemininingwane yobudlelwano neklayenti. Gcina umbhalo ube yizigaba ezimbili noma ezintathu ezimfushane kanye nesinyathelo esilandelayo esicacile.
Isibonelo sombhalo we-imeyili noma umyalezo:
Sawubona {Name},
Ngiyakuthanda ukusebenza ku-akhawunti yakho futhi ngiziqhenya ngalokho esikufezile ndawonye ezinyangeni ezingu-{X} ezedlule. Ukuze ngiqhubeke nokunikeza imiphumela ehlala injalo futhi ngimboze izindleko zokusebenza ezikhuphukile, ngibuyekeza amanani ami. Kusukela ngo-{date} i-retainer yakho yenyanga izoshintsha isuka ku-{old price} iye ku-{new price}. Uma ungathanda ukuxoxa ngoshintsho noma ukulungisa iphakheji yakho, ngijabule ukubhuka ucingo.
Ngiyabonga ngokungethemba, futhi ngibheke phambili ekuqhubekeni kokusebenza ndawonye.
Umgomo 4. Nikeza izinketho. Nikeza amaklayenti ukukhetha esikhundleni se-ultimatum. Izibonelo: ukunyuka okwabiwe emijikelezweni emibili yokukhokha, ukudlulela esigabeni esingaphansi esinokuhanjiswayo okuncane, noma ithuba lokuvikela inani lamanje ngokuzibophezela esikhathini eside sesivumelwano. Izinketho zinciphisa ukuhamba kwamaklayenti ngoba angakhetha indlela ehambisana nohlahlo lwawo lwabiwo-mali.
Umgomo 5. Xhuma ushintsho nokuthuthuka kwensizakalo uma kungenzeka. Uma unyusa amanani ngoba wengeza ukubika, ukuphendula ngokushesha, noma izinhlobo ezintsha zokuqukethwe, bhala ngqo lezo zinto. Amaklayenti ayakubonga ukwazi ngqo lokho akutholayo ngemali eyengeziwe.
Umgomo 6. Yenza ama-akhawunti anenani eliphezulu abe ngokomuntu siqu. Kumaklayenti abalulekile kusu noma akhokha amanani aphezulu, thumela umyalezo ngokomuntu siqu ngaphambi kwanoma yisiphi isimemezelo esisonke. Hlela ucingo olufushane. Lokhu kukhombisa ukunakekela okwengeziwe futhi kunciphisa izimanga.
Umgomo 7. Lindela imibuzo. Imibuzo evamile yamaklayenti iyahlanganisa: kungani manje, kwenzekani ngokuhanjiswayo, kukhona okunye okuzoshintsha yini, ngingakwazi yini ukukhiya amanani amadala, nokuthi kuthiwani uma ngidinga ukumisa insizakalo. Lungiselela izimpendulo ezimfushane kwenye nenye.
Umgomo 8. Gcina amarekhodi. Bhala phansi ingxoxo nanoma yiziphi izivumelwano owenze ngazo. Uma iklayenti livuma ukunyuka ngezigaba noma umsebenzi ohlukile, qinisekisa imibandela ngokubhala.
Ukuxhumana kahle ngokunyuka kwamanani kumayelana ikakhulukazi nenhlonipho nokucaca. Amaklayenti afuna ukwazi ukuthi awalahlekelwa insizakalo futhi afuna ithuba lokuphendula. Banike zombili futhi uzogcina iningi lamaklayenti akho.
Ukuphendula Izikhalo Nokugcina Amaklayenti
Amanye amaklayenti azophikisa. Lokho kujwayelekile futhi kuyaphatheka. Inhloso ukwehlukanisa izikhalo ongazixazulula nalezo ezikhombisa ukungafani kahle. Sebenzisa inqubo engezansi ukwandisa amathuba okugcina lawo oyawabalulekile.
Isinyathelo 1. Lalela ngentshisekelo. Uma iklayenti liphikisa, buza ukuthi inkinga ewumsuka iyini. Ingabe kuyinkinga yohlahlo lwabiwo-mali, yesikhathi, noma ukwehla kwenani elibonwayo? Umbuzo omfushane wokulalela njengokuthi iyiphi ingxenye yoshintsho ekukhathazayo kakhulu uvumela iklayenti ukuthi lichaze, futhi ukunikeza izindlela zokuphendula.
Isinyathelo 2. Hlela kabusha inani. Khumbuza iklayenti ngokunqoba okuqinile nezigaba ozifinyelele kulo. Sebenzisa izinombolo uma kungenzeka. Uhlu olufushane lwemiphumela luhambisa ingxoxo isuka emanani iye emiphumeleni.
Isinyathelo 3. Nikeza izixazululo ezilungiswe iklayenti. Uma uhlahlo lwabiwo-mali luyinkinga, phakamisa ukuncishiswa kwesikhashana kokuhanjiswayo, ithuba lokuma, noma usuku olushintshiwe lokukhokha. Isibonelo, nciphisa ukuposta inyanga eyodwa noma ushintshe umbiko ophelele ngencazelo emfushane. Lezi zilungiso zigcina ubudlelwano ngenkathi zivikela imali yakho engenayo.
Isinyathelo 4. Sebenzisa ukunyuka ngezigaba kuma-akhawunti abucayi. Nikeza ukuhlukanisa ukunyuka kube yizinyathelo ezimbili noma ezintathu phakathi nezinyanga. Lokhu kunciphisa ukumangala futhi kugcina imali yamaklayenti ihamba kahle.
Isinyathelo 5. Sebenzisa isikhathi sokubonga ukwethembeka lapho kufanele. Kumaklayenti esikhathi eside akusekele ngamanani aphansi, cabanga ngokunyuka okuncane noma usuku lokuqala olubambezelekile. Hlanganisa lokhu nosuku lokuphela olucacile ukuze isaphulelo singaphenduki into yaphakade.
Isinyathelo 6. Lungela ukwahlukana. Amanye amaklayenti azohamba ngisho nangemva kokuphathwa ngokucophelela. Kulungile. Yiba nendlela enomusa yokuhlukana esiza zombili izinhlangothi. Nikeza amanothi acacile okudlulisa umsebenzi, thumela ikhalenda lokuqukethwe, futhi unikeze isikhathi esifushane sokudlulisa. Lokhu kugcina umusa futhi kungaholela ekuncomeni kamuva.
Isinyathelo 7. Funda ezikhalweni. Uma amaklayenti amaningi ekhalaza ngento efanayo, lungisa amaphakheji akho noma indlela yakho yokuxhumana. Izikhalo ziyindlela yokuthola impendulo. Zisebenzise ukucwenga amanani namaphakheji.
Isinyathelo 8. Landela imiphumela. Ngemva kokunyuka, qapha ukuhamba kwamaklayenti, ukuthengisa, nesikhathi obuyisele kuwe. Uma amaklayenti ahamba ngaphezu kwalokho obukulindele, ungadinga ukunikeza izinketho eziningi noma ukulungisa inani. Uma ahamba amancane futhi imali engenayo inyuka, usuqinisekise lesi sinyathelo.
Izikhalo eziningi zihlobene nohlahlo lwabiwo-mali futhi ziyaxazululeka ngokuguquguquka. Uma iklayenti lingakufanele, ukwahlukana kukhulula isikhathi samaklayenti angcono akhokha amanani emakethe.
Amaphakheji Nezigaba Ezenza Ukunyuka Kube Lula
Ukupakisha okuhle kunciphisa ukumangala ngenani. Uma amaklayenti eqonda ukuthi athenga ini ezigabeni ezicacile, awakwazi kangako ukuphendula kabi uma amanani eshintsha. Nansi indlela yokwakha amaphakheji ngezigaba enza ukunyuka kuzwakale kuyinto yemvelo.
Umthetho 1. Chaza amaphakheji ngemiphumela, hhayi ngemisebenzi. Amaklayenti anaka lokho akutholayo, hhayi amahora owachithile. Sebenzisa amalebula afana ne-Engage, Grow, ne-Lead ukukhombisa umphumela iphakheji ngayinye eyiletha.
Umthetho 2. Yenza izigaba ezintathu. Izinketho ezintathu zimboza iningi lezinhlobo zabathengi. Isigaba esiphansi yinsizakalo encishisiwe yohlahlo lwabiwo-mali oluqinile. Isigaba esimaphakathi siyisu lakho olincomayo. Isigaba esiphezulu sifaka izengezo ezikhethekile nokuhanjiswa ngokushesha. Izigaba ezintathu zikhuthaza ukuthuthuka futhi zinciphisa ukukhathala ngokwenza izinqumo.
Umthetho 3. Cacisa okuhanjiswayo. Bhala ngqo okufakiwe esigabeni ngasinye. Inani lama-post, ama-story, ama-reel, amakhephsheni, ukubuyekezwa, ukuvama kokubika, nezikhathi ezilindelekile zokuphendula konke kuvumelekile. Ukucaca kuvimbela ukwanda komsebenzi ngaphandle kwemvume futhi kunciphisa izingxabano uma amanani eshintsha.
Umthetho 4. Engeza izindlela ezicacile zokuthuthuka. Bonisa ukuthi iklayenti lingadlulela kanjani esigabeni esiphezulu. Isibonelo, ukuya esigabeni esiphezulu kungase kwengeze ama-post amabili ngesonto noma kufake ukuphatha izikhangiso ezikhokhelwayo. Yenza izinzuzo zibonakale ukuze amaklayenti abone inani.
Umthetho 5. Sebenzisa ama-anchor amanani. Beka isigaba esimaphakathi njengenketho oyincomayo futhi ubonise isigaba esiphezulu njengenketho ephezulu. Isayikholoji yamanani yenza inketho emaphakathi ibonakale njengenani elingcono kakhulu futhi isiza ukwamukelwa uma ulungisa izinombolo.
Umthetho 6. Hlanganisa izici ezintsha nokushintsha kwamanani. Lapho unyusa amanani, faka isici esisha esigabeni esimaphakathi, njengesikhathi sesu sekota noma umbiko wokuphela kwenyanga ohambisana neklayenti. Izengezo ezincane zenza ukunyuka kwamukeleke kalula.
Umthetho 7. Gwema amamenyu e-a la carte emisebenzi eyinhloko. Imenyu ende yezinsizakalo ezincane ididisa amaklayenti futhi yehlisa inani lamaphakheji. Gcina izinto ze-a la carte ezengezo zangempela, ezifana nokudalwa komkhankaso owodwa noma ukuphatha izikhangiso ezikhokhelwayo.
Umthetho 8. Buyekeza minyaka yonke. Ukubuyekezwa kwamanani namaphakheji kufanele kube yinto ejwayelekile ebhizinisini. Hlela ukubuyekezwa kwanyaka ngamaphuzu abekiwe okwenza izinqumo ukuze ukunyuka kulindeleke, kungamangazi muntu.
Izigaba ezihlelwe kahle ziguqula kangcono futhi zenza ukunyuka kwamanani kube yisinqumo somkhiqizo, hhayi ukuxoxisana. Thatha iziniketho zakho njengemikhiqizo futhi uzibeke amanani ngokufanele.
Uhlelo Lwesikhathi Nolwethulo Lwabaphathi Be-social media Abazimele
Uhlelo lwesikhathi olusebenzayo luguqula isu libe isenzo. Lolu hlu lwakhelwe ibhizinisi lomuntu oyedwa futhi lulinganisela isivinini nokucophelela.
Isonto 0: Lungiselela icala. Qoqa ukunqoba kwakho, buyekeza okuhanjiswayo, futhi uqhube izimo zezimali. Nquma ukuthi ukunyuka kube kangakanani nezinguquko zezigaba. Bhala isifanekiso somyalezo weklayenti nanoma yikuphi ukuqukethwe kwe-social media ongakudinga emakhasini amanani amaklayenti amasha.
Isonto 1: Memezela kumaklayenti akhona. Thumela imilayezo yomuntu siqu kumaklayenti akho amathathu aphezulu kuqala, bese uthumela i-imeyili ejwayelekile kwabanye abasebenza ku-retainer. Nikeza okungenani isaziso samalanga angu-30. Nikeza izinketho ezifana nokunyuka ngezigaba noma ukushintsha amaphakheji. Landela izimpendulo kuspredishithi esilula.
Isonto 2: Phatha izikhalo nezingcingo. Hlela izingcingo ezimfushane lapho kudingeka. Sebenzisa ukunyuka ngezigaba kumaklayenti akudingayo. Qinisekisa imibandela emisha ngokubhala futhi ubuyekeze ama-invoyisi ngokufanele.
Isonto 3: Buyekeza izinto zokumaketha nezihlongozo. Shintsha ikhasi lakho lamanani, izifanekiso zezihlongozo namadokhumenti okungena ukuze abonise amanani amasha amaklayenti amasha. Sebenzisa amalebula amasha ezigaba bese uhlu okuhanjiswayo okusha.
Isonto 4: Yeka ukunikeza isaphulelo amaklayenti amasha. Qala ukukhokhisa amanani amasha kuyo yonke iklayenti elisha elisayinayo. Lapha yilapho inzuzo yemali iqala. Uma unikeze amaklayenti akhona isaphulelo sesikhathi esilinganiselwe, vumela sipheleliswe ngosuku oluvunyelwene ngalo.
Inyanga 2 kuya kwe-3: Qapha ukuhamba kwamaklayenti nesikhathi onaso. Landela ukuthi ngubani ohambile nokuthi kungani. Lungisa uhlelo uma abahamba bengaphezu kwalokho obukulindele. Sebenzisa isikhathi obuyisele kuwe ukuthatha amaklayenti amasha noma ukutshala emisebenzini ekhululwayo ethuthukisiwe.
Inyanga 3 kuya kwe-6: Buyekeza imiphumela bese uphinda. Ngemva kwezinyanga ezintathu hlola ukuthi inani eliphakeme lithuthukise yini imali yakho engenayo nokulinganisela kwempilo yakho. Nquma ukuthi unyuse amanani futhi, uqhubeke nalokho okukhona, noma wengeze amaphakheji aphakeme kakhulu.
Amathiphu okusebenza:
- Sebenzisa umthombo owodwa weqiniso wemibandela yamaklayenti njengespredishithi noma i-CRM elula. Landela usuku lokuqala, inani elidala, inani elisha, isaziso esinikeziwe, nezivumelwano ezivunyiwe.
- Zenzakalelise ama-invoyisi ukuze inani elisha lisetshenziswe ngaphandle kwamaphutha okwenziwa ngesandla. Amaphutha amancane okubhilisa angadla ithemba ngokushesha.
- Beka umkhawulo wesikhathi ezingxoxweni zamaklayenti. Gcina izingcingo zimfushane futhi zigxile engxoxweni yenani. Isikhathi sakho yisisetshenziswa esinqumayo osivikelayo.
Lolu hlelo lokwethula likuvumela ukuthi uhlole ufunde ngokuphazamiseka okuncane. Abaphathi abaningi abazimele bathola ukuthi bangaqeda yonke inqubo ngenyanga eyodwa futhi babone ukukhula kwemali okulinganisekayo emjikelezweni wokuqala wokubhilisa.
Isiphetho
Ukunyusa amanani kungenye yezindlela ezinamandla kakhulu umphathi we-social media ozimele anayo. Uma kwenziwa ngezizathu ezifanele futhi ngokuxhumana okucacile, kuthuthukisa impilo yebhizinisi lakho, kunciphisa ukuphelelwa amandla, futhi kukuvumela ukuthi usebenzele amaklayenti kangcono. Sebenzisa uhlu lwezimpawu, izinyathelo zokubala nezifanekiso zokuxhumana ngenhla njengencwadi yakho yokusebenza. Qala kancane uma kudingeka futhi uqhubeke njalo. Ukunyuka kwamanani kuyingxenye yokukhula kwebhizinisi langempela. Uma uthatha izinsizakalo zakho njengemikhiqizo namaklayenti akho njengabalingani, inqubo iba lula futhi ilunge kwabaningi.
Uma ufuna, qhuba isimo esisheshayo namaklayenti akho amanje futhi ngizokusiza ukukhetha ukuthi ukunyuka kube kangakanani nokuthi kube nini.
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