Comments, DMs, and mentions from every connected profile in one queue, with trigger-word rules that auto-reply with AI or route the message to the right person before it ever goes cold.
Reframe it
Every "how much?", "is this in stock?", and "can you ship to Canada?" is a tiny signal about what your market wants, and when those signals get missed in five different apps, you're not just being rude, you're leaving money on the table. We've all watched a hot lead go cold over a weekend. Mydrop puts every conversation in one place and lets rules catch the ones you'd otherwise miss.
One queue
01Threads and activity from platform webhooks, manual sync, and post snapshots all become one consistent inbox. Many provider formats in; one calm team workflow out. No more bouncing between six native apps to find the comment you swore you saw.
Trigger-word rules
02This is the one that saves your evenings. Match on keywords, "price", "book", "refund", whatever matters, and Mydrop can fire a public AI reply, drop a template, tag the thread, or assign it to the right teammate. Run it fully automatic, fully manual, or hybrid (it drafts, you approve). Cooldowns and delays keep it from going robotic, and every action is logged.
Team operations
03Make inbox work trackable instead of vibes-based: give every thread an owner, set status and priority, add tags and internal notes, and export to CSV when finance asks how many leads came through DMs. Nothing slips because nobody was sure whose job it was.
AI replies
04When a human should reply, the AI gives you a running start, built from the thread, the original post, and the brand's voice, with tone, goal, must-include, and must-avoid inputs. You review, tweak, send. It sounds like the brand, not like a bot that learned customer service from a manual.
Inbox toolkit
FAQ
Rules that match on keywords in inbound comments and DMs, then take an action: a public AI reply, a template reply, a tag, a notification, or an assignment. You choose manual, auto, or hybrid approval, with cooldowns and delays to keep it natural.
Inbox modules exist for Instagram, Facebook, LinkedIn, Threads, YouTube, and WhatsApp, with runtime support depending on account type and provider capabilities.
Yes. Drafts are built from thread context, the original post, brand context, tone, and goal, with must-include and must-avoid guardrails, and always reviewed before sending unless you choose full auto.
Yes. Assign threads, set priority and status, add tags and internal notes, and export the inbox to CSV for reporting.
Keep exploring
Run every brand's conversations from one inbox, with trigger-word rules and AI-assisted replies.
Free to start. No credit card. Built for real client work.
