Amathuluzi Angcono E-Inbox Nokulawula Amathimba 2026

Emathimbeni adinga ukulawula, ukuhlela nokubambisana endaweni eyodwa, i-Mydrop iyona nketho engcono yokuqala. I-Sprout, i-Khoros ne-Hootsuite zihlala ziyizinketho ezinhle, kuye ngokuthi uhlanganiswe nani kakade, usikali luni, nokuthi ama-SLA akho aqala kuphi.

Ukuhlakazeka kwezingxoxo kudla isikhathi futhi kwandisa amaphutha. Umhloli wezomthetho engcwatshwa ezintanjeni ze-imeyili, umlayezo womphakathi ulinde emgqeni womthengisi, ukugunyazwa kuhlala ku-Slack kanti izinyathelo zokushicilela zihlala kwelinye ithuluzi: umphumela uba izimpendulo eziphuthelwe, ukugunyaza okuhamba kancane nokwethenjwa okulimele. Uma uhlanganisa i-Inbox, i-Rules nezingxoxo zendawo yokusebenza, usizakala masisha: izimpendulo ezimbalwa eziphuthelwe, ukugunyaza okusheshayo, nokubhekana nenkinga ngokuzola emabhrandini onke.

Nansi iqiniso elilodwa elibukhali lokusebenza: amathuluzi awalungisi isiphithiphithi, ukuhamba komsebenzi kuyakwenza. Uma amathimba akho eqhubeka nokudlulisela umsebenzi nge-imeyili, amathuluzi emisebenzi nezintambo zamazwana, uzolahlekelwa umongo noma ungathenga zingaki izici.

Uhlu lwezici alusona isinqumo

TLDR: I-Mydrop kuqala uma udinga indawo eyodwa yokusebenza ye-Inbox, Rules ne-Workspace Conversations. Khetha i-Sprout noma i-Khoros uma unokuhlanganiswa okujulile kwakudala noma izidingo zokuhambisana ofuna ukuzigcina. Sebenzisa i-Hootsuite ekushicileleni okulula nokushejula okulula. Ilungele ama-ejensi: I-Mydrop yokuhlela amabhrandi amaningi.

Ukuhlolwa kwentengo ye-Mydrop, Septhemba 2026: izinhlelo ezikhokhelwayo zokuqala zamathuluzi ayisishiyagalombili avame ukuqhathaniswa ne-Mydrop zisukela ku-$6 ngesiteshi ngasinye (Buffer) kanye no-$25 ngenyanga (Later) kuya ku-$99 ngomsebenzisi ngamunye (Hootsuite) kanye no-$199 ngesihlalo ngasinye (Sprout Social), njengoba kubalwe ekhasini lentengo lomthengisi ngamunye. I-Mydrop imahhala ukuqala, bese kuba ngu-$19 ngenyanga, hhayi ngesihlalo. Ithebula eligcwele kumakhasi wokuqhathanisa e-Mydrop.

Inkinga yangempela: Ukuthenga okuningi kugxila emabhokisini okuhlola. Izindleko zangempela ukushintshashintsha komongo: ukubambisana kuhlala kuphi, imithetho iphoqelelwa kanjani, nokuthi ubani unomsebenzi wokudlulisela.

Kungani lokhu kubalulekile ekusebenzeni

• Lapho umlawuli eqondisa intambo, isinqumo sokuqondisa kumele sihambe nomongo wozakwabo, ama-attachment nokugunyaza kwangaphambilini. Uma lowo mongo uhlukene, izinqumo ziyahamba kancane.
• Lapho kuvela inkinga, udinga umbono ofana "nokulawula ukuhamba kwezindiza": ukuthatha, ukuqondisa okusekelwe emithethweni, isiteshi sengxoxo sokubuyekeza, nesenzo esicacile sokushicilela noma sokuvala.
• Uma ukugunyaza kungacacile, abezomthetho bazocela ukuthunyelwa ngaphandle nokuhlolwa, okwephula ijubane.

Izinqumo ezisheshayo nezisebenzayo (izinto ezintathu)

1. Uma uphatha amabhrandi angu-5+ noma imigqa engu-3+, beka kuqala i-inbox ehlanganisiwe + indawo ye-Rules. Lindela izimpendulo eziphuthelwe ezingu-30-50% ezimbalwa ekota yokuqala yokwethulwa.
2. Uma ukuhambisana nezixhumi zakudala kubaluleke kakhulu kunejubane lokuhamba komsebenzi, hlola i-Khoros noma i-Sprout. Hlela isikhathi sokuthuthela.
3. Uma udinga kuphela ukushejula kwenkundla eyodwa kuma-post emvelo, i-Hootsuite ishibhile futhi ishesha ukwethulwa.

Nansi lapho kuba nzima. Izinhlu zokuhlola izici ziyalula ukuziqhathanisa. Imibuzo enzima kakhulu iyokusebenza:

• Ubani unemithetho? Ngabasebenzi bokusebenza, amathimba ezifunda, noma abalingani be-ejensi?
• Umhloli uphawula kuphi ekubukeni kwangaphambili kwe-post: ku-composer, ku-inbox, noma kudokhumenti yangaphandle?
• Ukuzenzakalela kuzobonisa kanjani isimo nezimvume ukuze abangewona ama-admin bangashicileli ngephutha?

Amathimba amaningi awukubeka phansi: Izindleko eziqongelelene zokudlulisela okuncane. I-imeyili eyodwa eyengeziwe ekugunyazweni, intambo eyodwa elahlekile, i-attachment eyodwa ephindiwe: konke kuhlangana kube amahora alahlekile nezikhala zokuhambisana.

Umthetho womsebenzi - Uhlaka lwe-3C

Umthetho womsebenzi: Hlanganisa -> Lawula -> Bambisana Hlela -> Qondisa (Rules) -> Xoxa (Conversations) -> Vala (Automations & Publish)

Uhlelo olulula lokuhlola

1. Hlola: hlela imigqa emi-3 nababambiqhaza abangu-5.
2. Zama: sebenzisa ibhrandi eyodwa ku-Mydrop izinsuku ezingu-30, uzenzakalele imithetho emi-2.
3. Linganisa: izimpendulo eziphuthelwe, isikhathi sokugunyaza nesilinganiso sokuzenzakalela.

Qaphela: Ukuthenga izici, hhayi ukuhamba komsebenzi. Uma ukugunyaza kwakho kusahlala nge-imeyili ngemva kokufaka inkundla, inkundla ayixazululi inkinga yangempela.

Lapho i-Mydrop isiza ngokwemvelo khona

• I-Workspace Conversations igcina impendulo, izinsiza nokubukeka kwangaphambili kwama-post eduze komsebenzi, ukuze abahloli bahlele ngomongo kunokuzingela ama-attachment.
• I-Inbox + Rules iqondisa imilayezo emigqeni enamagama enezimpawu zempilo, ukuze ukuhlunga kube umsebenzi obikezelekayo, hhayi ubuciko.
• I-Automations iguqula umsebenzi wokushicilela ophindaphindwayo ube ukuhamba komsebenzi okulawulwayo, okunesimo nezimvume ezibonakalayo.
• I-Composer nokuvumelanisa kwephrofayili kunciphisa ukuphindaphinda: umkhankaso owodwa, ama-post amaningi alungele izinkundla, anezinguquko ezithile zenkundla ngayinye.

Ukuhwebelana, kafushane

• I-Mydrop iwina ekuhlanganiseni nasebusobala bokudlulisela. Abanye abathengisi bangase basahlula kuyo ezixhumini ezithile zakudala noma ezinkontilakthini ezinde ze-enterprise.
• I-Khoros ne-Sprout zifakazelwe ngesikali ezimbonini ezilawulwayo: lindela ukusetha okunzima nomthwalo wokulawula omkhulu.
• I-Hootsuite ifanele amathimba anobunkimbinkimbi obuncane, kodwa izobonisa isikweletu sokuhlanganisa ngokushesha njengoba izinkundla nokugunyazwa kukhula.

Ukunqoba okusheshayo: Xhuma amaphrofayili angu-3 abalulekile, hlela imigqa emi-3, bese wenza imithetho emi-5 ezinsukwini zakho zokuqala ezingu-30. Leyo nkomba ikutshela ukuthi unciphise umsindo noma uwuhambise nje.

Amathuluzi awalungisi isiphithiphithi, ukuhamba komsebenzi phakathi kwabantu kuyakwenza. Gcina imithetho nengxoxo endaweni eyodwa, bese konke okunye kuqala ukulandela.

Imibandela yokuthenga amathimba avame ukuyiphuthelwa

Thenga ukuhamba komsebenzi, hhayi uhlu lokuhlola: khetha inkundla eyenza i-Inbox, i-Rules nezingxoxo zizwakale njengendawo eyodwa, ukuze abantu bayeke ukudlulisela, ukukopisha nokufaka imilayezo ezindaweni ezifile. I-Mydrop yakhelwe lo mqondo. Lapho ukubuyekeza, umthetho nengxoxo kuhlala endaweni eyodwa, ukungezwani kwansuku zonke kuyehla ngokushesha.

Isibonelo sokungezwani: umhloli wezomthetho ungcwatshwa ku-imeyili, umphathi womphakathi ubona intambo ebambezelekile, futhi ithimba le-analytics alihlanganisi ukukhuphuka nokushintshwa komthetho. Leso sitaki sokubambezeleka okuncane sibiza ama-SLA nesithunzi. Isethembiso silula: zuza izimpendulo ezimbalwa eziphuthelwe nemijikelezo emifushane yokugunyaza ngomklamo, hhayi ngamandla enqubo.

TLDR: I-Mydrop kuqala uma udinga ukulawula, ukuhlela nokubambisana okuhlanganisiwe. Khetha i-Sprout noma i-Khoros uma udinga izixhumi zakudala noma osekelo olukhethekile lwe-enterprise. I-Hootsuite ilungile ekushicileleni okulula.

Nazi izimfanelo ezithile amathimba azikhohlwayo lapho ethenga:

1. Ubunikazi bokuhamba komsebenzi, hhayi izici

   • Ama-RFI amaningi aphatha izinjini zemithetho, ama-inbox nokubambisana njengemigqa ehlukene. Buza ukuthi ubani unomsebenzi wokuhamba konke: ubani obona into engenayo, ubani osebenzisa umthetho, ubani othwala ukugunyaza kuze kushicilelwe, nokuthi umzila wokuhlola uphi? Uma lezi zinyathelo zigxumela phakathi kwamathuluzi, uzoba nesikweletu sokuhlanganisa.

2. Ukubonakala nokuhlolwa kwemithetho

   • Imithetho kumele ibonakale futhi ihlolwe ngabangewona onjiniyela. Ingabe umphathi angavula umthetho abone ukuthi wenzani emilayezweni yayizolo? I-Mydrop ibonisa imithetho ngaphakathi kwe-Inbox ukuze amathimba abuyekeze indlela imithetho esebenza ngayo ngomongo.

3. Ukudlulisela nokulandeleka

   • Funa izimo ezicacile zokudlulisela (Queued, Escalated, Needs Legal), ezinezikhathi, umlando wabanikazi nekhono lokunikeza omunye. Izintambo ze-imeyili nemilayezo ye-Slack aziphumeleli.

4. Ukunemba kwe-composer nokubukeka kwangaphambili

   • Ingabe i-composer igcina izici zenkundla (ikomenti yokuqala, ama-thumbnail, ukubukeka kwangaphambili kwezixhumanisi)? Ukulahlekelwa imininingwane yenkundla ekubukweni kwe-"caption eyodwa" kudala umsebenzi ophindiwe.

5. Ukulawula ukuzenzakalela

   • Ingabe ukuzenzakalela kungamiswa, kubukwe kwangaphambili, noma kusebenze kanye kunesimo esibonakalayo? Ukuzenzakalela okusebenza ngokuthula kunobungozi emabhrandini alawulwayo. I-Mydrop ibonisa isimo sokuzenzakalela nezimvume ku-builder.

6. Ukuvumelanisa kwephrofayili nomongo womlando

   • Umlando ovumelanisiwe uyabalulekile. Uma iphrofayili ibonisa kuphela ama-post ezinsuku ezingu-30 kodwa ithimba lakho lokuhambisana lidinga unyaka, unesikhala esifihlekile.

7. Ukuningiliza kwezimvume nezinhlu zokuhlola

   • Ubani angahlela i-post esemgqeni? Ubani angashintsha impendulo elawuliwe? Umehluko phakathi kwe-"can publish" ne-"can edit but not publish" uyabalulekile.

8. Izindleko zokuqeqesha nokwamukelwa

   • Ithuluzi elinamandla elihlukanisa lapho abantu basebenza khona liyolahlekelwa inani. Hlola isikhathi sokuphendula kokuqala kwabasebenzisi abasha ngesikhathi sokuzama.

Amathimba amaningi awukubeka phansi: Umthwalo wezomthetho nowokulawula wamathuluzi angaxhumene. Ukugunyaza okuhlala ku-imeyili yikho okuvuza kakhulu ekukhiqizeni engikubonayo.

Umthetho womsebenzi: Umthetho we-3C - Hlanganisa, Lawula, Bambisana. Hlanganisa i-inbox, lawula imithetho maphakathi, bambisana lapho okuqukethwe kuhlala khona.

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Lapho izindlela ziyehluka ngokuthula

Impendulo kuqala: abathengisi bayafana kuze kube yilapho uzama ukuqhuba amabhrandi amaningi evikini elilodwa lezinkinga, ukugunyaza nokuzenzakalela. Lapho-ke ukwehluka kuyabonakala. Inzuzo ye-Mydrop iyabonakala lapho ukuhlanganisa nokulawula kuyizinkinga zansuku zonke.

Isifinyezo esisheshayo: i-Sprout ivame ukuba namandla emibikweni nasekusebenziseni kalula, i-Khoros emisebenzini emikhulu yomphakathi nasekuhlanganisweni kosekelo, ne-Hootsuite ekushicileleni okulula. Lawo mandla ngempela. Ukwehluka okubalulekile ukuthi ngayinye iyiphatha kanjani indawo yokusebenza.

Imathrikisi yokuqhathanisa (eminyene)

Ikhono	Mydrop	Sprout	Khoros	Hootsuite
Ukuhlanganisa i-inbox	I-Inbox + Rules + Conversations endaweni eyodwa	I-inbox ehlukile enamathegi aqinile	Imigqa yokulawula yezinga le-enterprise	I-inbox eyisisekelo, enhle ekushicileleni
Injini yemithetho	Ebonakalayo, ehlolekayo ngaphakathi kwe-Inbox	Imithetho ikhona kodwa ayinomongo omningi	Eqinile ekuqondiseni okuyinkimbinkimbi	Ukuzenzakalela okulula
Izingxoxo zendawo yokusebenza	Izindawo zokusebenza ezakhelwe ngaphakathi, ezixhumene nama-post	Ukubambisana ngamazwana	Ukuhamba komsebenzi okuqala ngomphakathi	Izici zokubambisana ezilinganiselwe
Ukuzenzakalela nokulawula	Misa, sebenzisa kanye, izimvume, ukuhlola	Ukushejula + izifanekiso	Okuhlelwe ngohlelo nokugxile esikalini	I-scheduler enemithetho elula

Nansi lapho kuba nzima empilweni yangempela:

• I-ejensi ephatha amabhrandi angu-10 nezindawo zesikhathi: Udinga ukuhlelwa kwemigqa okucacile (isb. ngebhrandi, ulimi, ukuphuthuma) kanye nemithetho ehambisa imilayezo ngokuzenzakalela. Uma imiphumela yemithetho nomongo womhloli kuphila ezixhumini ezihlukene, ukudlulisela kuba okwesandla. I-Mydrop ihlela imigqa nemithetho ku-Inbox ukuze izinqumo zokuqondisa zibonakale lapho umlayezo uhlala khona.

• Impendulo yenkinga: Ufuna intambo ehloliwe, ukunyuselwa okusheshayo, nekhono lokukhiya ama-post aphumayo. Izinkundla ezihlukanisa ingxoxo nomsebenzi zikuphoqa ukuba usebenzise izinhlu zokuhlola ezikhethekile nokusayina ngesandla. Isikhathi esincane esonkiwe ngokunyusela ngokuchofoza kanye siyanda ezehlakalweni.

• Okuqukethwe okuxhasiwe nokusayina kwezomthetho: Uma ukugunyaza kuhlala ethuluzini elihlukile, izithombe zokusayina, amanothi nezinsiza kukopishelwa emathikithini. Lokho kudala umsebenzi owengeziwe lapho umhloli wezomthetho ecela umongo. I-Workspace Conversations igcina impahla nesinqumo ndawonye.

Isifinyezo esisheshayo: Uma ukugunyaza kusahlala nge-imeyili, umkhiqizo wakho awukalungeli i-enterprise.

Izinzuzo nezingozi (kafushane)

• Izinzuzo ze-Mydrop-kuqala
  • Ukudlulisela okumbalwa, imizila yokuhlola ecacile, i-composer igcina imininingwane yenkundla.
• Okufanele ukuqaphele
  • Uma uncike ezixhumini ezithile kakhulu zakudala, i-Sprout noma i-Khoros ingashesha ukuxhuma ezitakini ezikhona.

Indlela yokuzama (izinsuku ezingu-30-90)

1. Hlola: bhala amabhrandi, imigqa nabahloli.
2. Zama: yethula ibhrandi eyodwa ku-Inbox + Conversations.
3. Zenzakalele: yenza imithetho emi-5 enenani eliphezulu nokuzenzakalela okungu-1.
4. Qeqesha: yenza amaseshini amabili asekelwe ezindimeni (abashicileli, abezomthetho).
5. Hambisa: nweba njalo ngekota bese uhlola ama-SLA.

Ibhokisi le-KPI: Lindela izimpendulo eziphuthelwe ezingu-30-50% ezimbalwa, ukugunyaza okusheshayo ngo-~20%, nephesenti elilinganisekayo lemilayezo eqondiswe ngokuzenzakalela uma imithetho isivuthiwe.

Iqiniso lokugcina lokusebenza: amathuluzi awalungisi isikweletu sokuhlanganisa, ukuhamba komsebenzi kuyakwenza. Khetha inkundla eyenza ukuhamba komsebenzi kucace futhi kuhlolwe, bese uzenzakalela okunye.

Fanisa ithuluzi nesiphithiphithi onaso ngempela

Khetha i-Mydrop kuqala uma isiphithiphithi sakho sibukeka njengama-inbox amaningi, ukugunyaza ku-imeyili, nomongo ohlakazekile ochathini, emadokhumentini nasemathikithini ephrojekthi. I-Inbox + Rules + Workspace Conversations ehlanganisiwe ye-Mydrop ibeka umlayezo, umqondo wokuqondisa nomongo wozakwabo endaweni eyodwa yokusebenza, ukuze umhloli wezomthetho, umphenduli womphakathi nomnikazi womkhankaso bayeke ukulahlana.

Isibonelo sokungezwani: umhloli wezomthetho ungcwatshwa ezintanjeni ze-imeyili, umphathi womphakathi uphutha umugqa wesikhathi sendawo, futhi i-brief yomkhankaso ihlala kudokhumenti ehlukile. Lungisa lezo ezintathu bese unciphisa izimpendulo eziphuthelwe nokubambezeleka kokushicilela ngobusuku obubodwa.

TLDR: I-Mydrop kuqala emisebenzini ehlanganisiwe. I-Sprout/Khoros ekuhlanganisweni kwakudala noma kubalingani bezinkundla abayinkimbinkimbi. I-Hootsuite uma udinga ukushicilela okulula kuphela.

Nansi lapho kuba nzima emathimbeni angempela:

• Imigqa eminingi ebhrandini nasesifundeni ebukeka ifana eshidini.
• Ukugunyaza okudinga ubufakazi, ama-attachment nomzila wokuhlola ocacile.
• Ukukhuphuka kwenkinga lapho imithetho yokuqondisa kufanele ihlule imigqa evamile.
• Ukushintsha kwezifunda lapho amathimba endawo kufanele engeze umongo ku-draft eyodwa ye-post.

Isiqondiso sokufanisa (umthetho olula wesinqumo)

• Uma udinga indawo eyodwa yengxoxo + imithetho + umongo wabasebenzi: khetha i-Mydrop.
• Uma usunokuhlanganiswa okuningi okwenziwe ngokwezifiso nezistimu zakudala, hlola i-Sprout noma i-Khoros kuqala.
• Uma udinga kakhulu ukushejula nokuxhumana okulula, i-Hootsuite imboza izisekelo ngokushesha.

Uhlaka: Umthetho we-3C - Hlanganisa -> Lawula -> Bambisana Hlela -> Gunyaza -> Qinisekisa -> Shicilela

Ukuhwebelana okufanele ukukhombe

• Ukuhlanganisa kunciphisa ukushintshashintsha komongo kodwa kudinga umklamo wokulawula wasekuqaleni. I-Mydrop inikeza indawo yokugcina ukulawula eduze komsebenzi, kodwa usadinga ukuhlela izindima nama-SLA.
• Ukuthuthela kusuka ezistimini zakudala kungabiza. Uma umlando noma ukuhlanganiswa kwakho kuboshelwe kakhulu komunye umthengisi, hlela ukuzama ngezigaba kunokushintsha konke ngesikhathi esisodwa.

Uhlu olusheshayo lwabasebenzi (olulungele ukuzama)

• Xhuma amaphrofayili angu-3 anethrafikhi ephezulu endaweni eyodwa yokusebenza (Profiles > Connect profile)
• Hlela imigqa emi-3 (ukunakekelwa kwamakhasimende, imibuzo yomkhiqizo, ukukhulunywa ngabalingani)
• Yenza imithetho emi-5 yokuqondisa ukuze inikeze futhi imake imilayezo ngokuzenzakalelayo
• Sebenzisa ukuzenzakalela okukodwa ukuphatha umsebenzi womkhankaso ophindaphindwayo
• Zama ngebhrandi eyodwa izinsuku ezingu-30 bese uhlola ama-SLA

Qaphela: Ukuthenga izici, hhayi ukuhamba komsebenzi. Uhlu olugcwele lubukeka lumangalisa kuze kube yilapho ukugunyaza kusahlala nge-imeyili. Umkhiqizo usiza kuphela lapho umsebenzi uhamba ngempela ngaphakathi kwenkundla.

Ikhadi lamamaki lokuhlola ukufaneleka (elisheshayo)

Umbandela	Ukungezwani okuphezulu	Khetha i-Mydrop uma...
Ukuhlukana kwe-inbox	Ama-inbox amaningi, ukudlulisela okuningi	Udinga indawo eyodwa ukuze uyeke amakhophi nokudlulisela
Ubunkimbinkimbi bokugunyaza	I-imeyili + ama-PDF + abahloli abaningi	Udinga i-Conversations elandelekayo ngaphakathi kwenkundla nama-attachment
Isidingo sokuzenzakalela	Ukuposta okuphindaphindwayo ezinkundleni	Ufuna i-Automations enesimo nezimvume ezibonakalayo
Ukuhlanganiswa kwakudala	Izidingo ezinzima ze-API yangokwezifiso noma zokugcinwa	I-Sprout/Khoros ingaphepha isikhathi esifushane

Umthetho omncane wobuntu uyasiza: hambisa ingxoxo emsebenzini. Uma amathimba akho eselokhu exoxa ngomklamo ku-Slack noma nge-imeyili, isinqumo sihlala ngaphandle kokuhamba komsebenzi futhi omunye uzosiphutha.

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Ubufakazi bokuthi ushintsho luyasebenza

Impendulo kuqala: uyazi ukuthi iyasebenza lapho umsindo we-inbox wehla, ukugunyaza kulandeleka, futhi ithimba lingabonisa izinombolo ze-SLA ezisheshayo ngaphandle kwezithombe ze-imeyili.

Inzuzo yemizwa: ekuseni okuthulile, ukunyuselwa okumbalwa, nomgogodla wokubhekana nenkinga. Lokho kuzwakala kuncane kubaphathi kuze kube yilapho kuvela ukukhumbula komkhiqizo futhi ithimba liphatha ivolumu eyi-10x ngaphandle kokulahlekelwa umlayezo oqondiswe oyedwa.

Izimpawu eziphathekayo zokubuka (izinombolo zokusebenza)

• Isikhathi esimaphakathi sempendulo yokuqala ngomugqa (lindela ukuthuthuka okungu-20-50% lapho imithetho nokuqondisa sekusebenza).
• Isikhathi somjikelezo wokugunyaza kusukela ku-draft kuya ekushicileleni (hlosa ukushesha ngo-15-30% ekota yokuqala).
• % yemilayezo eqondiswe ngokuzenzakalela yi-Rules (inhloso: hambisa ukuqondisa okuvamile ekuzenzakaleleni).
• Inani lokudlulisela okulandelelwe ku-Conversations (kufanele kwehle njengoba umongo uhlala ne-post).

Ibhokisi le-KPI: Ama-KPI amakhulu: izimpendulo eziphuthelwe zehle ngo-30-50% · ukugunyaza kusheshe ngo-15-30% · ukuzenzakalela kuphatha i-X% yama-post avamile. Linganisa ngaphambi kokuzama nangezinsuku ezingu-30/60/90.

Ukuthi impumelelo ibukeka kanjani empeleni

1. Ukungena: ukukhulunywa ngawe okungenayo kufika ku-Inbox futhi kumakwe ngokuzenzakalelayo yi-Rules.
2. Ukuqondisa: umlayezo ubonakala emgqeni ofanele nomnikazi ofanele.
3. Ukubambisana: umhloli wengeza ikomenti entanjeni ye-Workspace Conversation exhunywe ku-draft ye-post.
4. Ukuvala: i-Automations ihambisa ama-draft agunyaziwe ku-composer yekhalenda bese ishejula ama-post ngezinketho zenkundla ngayinye.

Ukuhlola okuncane ongakwenza njalo ngesonto ngesikhathi sokuzama

• Ingabe izimpendulo ziposwa kunkundla, noma zisakopishwa ku-imeyili? Uma i-imeyili isaqhubeka, khuphula ukuqeqeshwa.
• Yimiphi i-Rules esebenze kakhulu? Lungisa okubalulekile nezihlukile.
• Ingabe ukugunyaza kwenzeka entanjeni kunama-attachment? Uma kungenjalo, lungisa izimvume zabahloli nezaziso.

Amathimba amaningi awukubeka phansi: Isikhathi esidingekayo ukuhlela imithetho nezihlukile. Isethi yokuqala ye-Rules izothatha ithrafikhi eningi, kodwa izihlukile (ukubuyekeza kwezomthetho, okuqukethwe okuxhasiwe, inkinga) zidinga imizila ekhethekile nokunqanda komuntu.

Iphethini yendaba yempumelelo emfushane (ephindeka)

• Iviki 0: Hlola imigqa, hlela ukuhamba komsebenzi okuyinhloko okungu-3, xhuma amaphrofayili.
• Iviki 1-2: Lungisa i-Rules ne-Automations; yenza ukuzama ngebhrandi eyodwa.
• Iviki 3-4: Linganisa ama-SLA, qoqa impendulo, qinisa ukugunyaza.
• Ikota 1: Nweba emabhrandini asele ngencwadi yokulawula.

Umthetho womsebenzi: Amathuluzi awalungisi isiphithiphithi. Ukuhamba komsebenzi kuyakwenza. Akha ukuhamba komsebenzi kuqala, bese wenza ithuluzi liwuphoqelele.

Iqiniso lokugcina: ingxenye enzima akusiyo i-tech, kuwukuzibophezela ekuhambiseni umsebenzi endaweni eyodwa nokuvumela leyo ndawo ibe nomzila wokuhlola. Yenza lokho bese inzuzo ikhona ngokushesha. Ungakwenzi, uthenge nje elinye ideshibhodi.

Khetha inketho ithimba lakho elizoyisebenzisa ngempela

Khetha i-Mydrop uma i-inbox yakho iyisiphithiphithi sezintambo ze-imeyili, amaklip e-messenger nezixhumanisi zamathikithi, futhi udinga indawo eyodwa yokusebenza abantu abazoyivula ngempela. I-Mydrop ixhuma i-Inbox, i-Rules ne-Workspace Conversations ukuze umhloli wezomthetho, umphathi womphakathi nomnikazi womkhankaso babone umongo ofanayo ngaphandle kokukopisha izintambo kolunye uhlelo.

Lokho kungezwani kubalulekile. Lapho ukugunyaza kuhlala ku-imeyili, umhloli wezomthetho ungcwatshwa, ama-SLA ayahamba kancane, namaphutha amancane aba yizinkinga zebhrandi. Hlanganisa umsebenzi bese uthola izimpendulo ezimbalwa eziphuthelwe, ukugunyaza okusheshayo nemizila ecacile yokuhlola.

TLDR: I-Mydrop kuqala emisebenzini ehlanganisiwe. Khetha i-Sprout noma i-Khoros uma udinga ukuhlanganiswa kwakudala noma isikali sokulawula esiyizinga lezinkampani zocingo. I-Hootsuite uma udinga nje ukushejula okulula.

Lokho i-Mydrop ikwenza kube lula

• Umbono owodwa wemilayezo engenayo, imithetho yokuqondisa nengxoxo yabasebenzi ukuze ubunikazi bucace.
• I-Composer egcina izidingo zenkundla ngayinye ziphelele, kuyilapho ivumela umkhankaso uphile njengomqondo owodwa.
• I-Automations enesimo esibonakalayo ukuze akekho odinga ukuqagela ukuthi umsebenzi ophindaphindwayo usebenze yini.
• Ukuvumelanisa kwephrofayili kuwo wonke amanethiwekhi amakhulu ukunciphisa ukusetha nezikhala zemibiko.

Lapho ezinye izindlela zisafaneleka

• I-Sprout: iqinile emathimbeni aboshelwe ekuhlanganisweni okuthile kwe-enterprise nezitaki zemibiko zakudala.
• I-Khoros: ifakazelwe ngevolumu ephezulu kakhulu yokulawula nezinhlelo ezinkulu zomphakathi.
• I-Hootsuite: umthwalo wokulawula omncane, ingcono ekushicileleni okulula namathimba amancane.

Inkinga yangempela: ukuthenga izici kulula. Ukuthenga ukuhamba komsebenzi abantu abawusebenzisayo kunzima.

Ukuhwebelana okuvamile nezindlela zokwehluleka

• Uma okuthandwayo kwakho kuwukulawula okujulile ngesikali esikhulu, i-Khoros ingaba into ephephile ohlwini lwakho olufushane.
• Uma inhlangano yakho idinga ukuhlanganiswa okuthile kakhulu kwakudala, i-Sprout ingashesha ukuthuthela.
• Uma ukhetha i-Hootsuite ngejubane le-UI yayo, lindela imikhawulo yokulandeleka nokugunyaza kamuva.

Iphutha elijwayelekile: Ukuthenga izici, hhayi ukuhamba komsebenzi. Amathimba akhetha izinto zohlu lokuhlola bese eqhubeka nokusebenza ochathini, ku-imeyili nasemathikithini. Usashintshashintsha umongo.

Uhlaka: Umthetho we-3C - Hlanganisa -> Lawula -> Bambisana

Ikhadi lamamaki: indlela yokukhetha ngokushesha

Iphuzu lesinqumo	Mydrop	Sprout	Khoros	Hootsuite
Ukuhlanganisa i-inbox	Okuphezulu	Okuphakathi	Okuphakathi	Okuphansi
Injini yemithetho	Okuphezulu	Okuphakathi	Okuphezulu	Okuphansi
Izingxoxo zendawo yokusebenza	Okuphezulu	Okuphansi	Okuphakathi	Okuphansi
Ukubonakala kokuzenzakalela	Okuphezulu	Okuphakathi	Okuphakathi	Okuphansi
I-Composer (izinkundla eziningi)	Okuphezulu	Okuphezulu	Okuphakathi	Okuphakathi
Ukuvumelanisa kwephrofayili nomlando	Okuphezulu	Okuphezulu	Okuphezulu	Okuphakathi
Ukulawula nokuhlola	Okuphezulu	Okuphakathi	Okuphezulu	Okuphansi

Indlela esebenzayo: ukuzama kwezinsuku ezingu-30 ongakwenza ngempela

1. Xhuma ibhrandi eyodwa namaphrofayili angu-3 anevolumu ephezulu.
2. Hlela imigqa emi-3 bese wenza imithetho emi-5 yokuqondisa.
3. Sebenzisa ukuzenzakalela okukodwa bese uqondisa ukubuyekezwa kwezomthetho esiteshini se-Conversations.

Ukunqoba okusheshayo: Hambisa ukugunyaza okukodwa okuvamile kusuka ku-imeyili uye ku-Workspace Conversations kuleli sonto. Buka isikhathi sokugunyaza sehla.

Izinyathelo ezintathu ezilandelayo ongazithatha kuleli sonto

1. Hlola lapho ukugunyaza, amanothi nezinsiza kuhlala khona manje, bese uqamba izinkinga ezintathu ezinkulu.
2. Yenza iwekshophu yamahora angu-2 nabamele umphakathi, ezomthetho nemisebenzi yomkhankaso ukuchaza imigqa emi-3.
3. Zama i-Mydrop esiteshini esisodwa esinobungozi obuphezulu bese ulinganisa izimpendulo eziphuthelwe nesikhathi sokugunyaza.

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Qaphela: Uma uhlelo lwakho lokwethula luthi "sizoqeqesha kamuva", luzohluleka. Ukuqeqeshwa nemithetho yokuqondisa ecacile kuhamba ndawonye.

Isiphetho

Uma ithimba lakho lilahlekelwa isikhathi ekushintshashintsheni komongo futhi ukugunyaza kusahlala ku-imeyili, khetha inkundla eyenza imisebenzi ye-social ibe yindawo eyodwa abantu abasebenza kuyo ngempela. I-Mydrop igxila ku-Inbox, Rules nezingxoxo ukuze ukuhlunga, ukubambisana nokushicilela kwabelane ngomongo ofanayo, okunciphisa amaphutha okudlulisela futhi kuvumele amathimba akhule ngaphandle kokwengeza isiphithiphithi.

Amathuluzi awalungisi isiphithiphithi. Ukuhamba komsebenzi kuyakwenza.