Ama-direct messages indawo lapho abalandeli baxhumana khona ngqo, hhayi nje ukukhombisa ukuthi bayakuthanda. Kumphathi wokuxhumana oyedwa, i-DM ingaba ilead entsha, ucingo lokusekela, noma umbuzo osheshayo ongaphendulwa ngemizuzu emihlanu. Le mizuzu emihlanu iyabalulekile. Uma uphethe ama-akhawunti amaningi, i-inbox iyagcwala njalo. Ukwenza i-automation kwezingxenye ezithile kungonga amahora, kunciphise umsebenzi ophindaphindayo, futhi kugcine amathuba ongawaphuthelwa. Kodwa i-automation akuyona insindiso yonke; uma yaklanywa kabi inciphisa ukwethenjwa futhi ingase idle isikhathi.
Lomhlahlandlela uzokunikeza izinyathelo ezisebenzayo ukuze ukhethe ukuthi yini okufanele uyenze i-automation nokuthi wenze kanjani ngaphandle kokulahla ubumnene bokuxhumana. Uqala nohlu olufushane ongawudlula ngaphansi kwemizuzu engu-15. Bese udlulela ezindaweni eziyisithupha ezisemqoka: ukuthi kungani ama-DM ebalulekile, imiyalezo efanele i-automation, imiyalezo engafanele uyenze yonke i-automation, uhlaka lokuthatha izinqumo, amaphetheni namaflow asetshenziswayo, kanye nemikhawulo yokuphepha nothoni. Ingxenye ngayinye iqukethe izibonelo, amathempulethi asheshayo, kanye nezenzo ezincane ongazenza namuhla.
Uma uphethe i-akhawunti eyodwa, le mibono izokonga isikhathi. Uma uphethe ama-akhawunti amaningi noma amaklayenti, ukonga kwesikhathi kuyakhula futhi kukusize uchithe amahora amaningi ku-icebo. Lokhu kugxile kubaphathi bokuxhumana abenza konke bodwa abafuna imiphumela ethembekile ngomzamo omncane. Inhloso akuyona ukunciphisa ubudlelwano bomuntu; inhloso ukususa umsebenzi ophindaphindayo ukuze ugxile ezingxoxweni ezibalulekile.
Kungani ama-DM ebalulekile nokuthi ahlukanisa kanjani umsebenzi womuntu oyedwa
Isizathu sokunika ama-DM ukunakwa esicacile. Azibeki obala njengamazwana noma ama-like; zisondele kakhulu. I-DM ingaqondisa ekuthengeni, ekuxhumekeni okuzinzile, noma ekuxhumaneni okuqondile kwesevisi. Imiyalezo ephathelene intengo, ukutholakala, noma ekubambisaneni imvamisa iba ilead eshisa izandla. Ukuphendula ngokushesha nangobungane kwandisa amathuba okuguqulwa abe ukuthenga. Ukuphendula ngokulibala noma ngobufakazi bokuthi ayikho inkinga kusiza ukulahlekelwa amathuba.
Lena injongo kanye nenselelo. Ama-DM awafiki ngendlela efanayo: avela ngezikhathi ezingalindelekile. Okuthunyelwe okukodwa kungaya-viral, noma umuntu athumele indaba, kanti i-inbox igcwala imibuzo efanayo. Lokho kushintsha ugxile lwakho kusuka emisebenzini ejulile kuye emizuzwini ephakathi. Ngokuhamba kwesikhathi ungavumela izingxoxo zome noma uchithe isikhathi esiningi esingasebenzi ekuhlangabezaneni namathuba okukhula.
Kunezimpawu ezicacile zokuthi ama-DM ayasiphazamisa isimo sakho sokusebenza. Ulahlekelwa imilayezo uma uphethe ama-akhawunti amaningi. Uchitha isikhathi uphendula imibuzo efanayo kaningi ngosuku. Amaleads alahleka ngoba awulandeli. Ukusekelwa okuhlinzekwayo kudla inzuzo. Lezi akuyona imibuzo emincane; ziyizindleko zesikhathi nemali ongazilinganisa.
I-automation isiza lapho inciphisa lezo zindleko ngaphandle kokususa ukuhlakanipha komuntu okwakha ukwethenjwa. Ama-automation alula, asheshayo, futhi ahloniphekile enikeza isenzo esilandelayo esicacile, abambe imininingwane ebalulekile, noma adlulisela ingxoxo kumuntu ofanele. Ama-automation amabi aphendula ngendlela engenampilo futhi enza ikhasimende lizizwe lingabonwa. Ingxenye elandelayo yomhlahlandlela ichaza ukuthi ukhethe kanjani ama-automation afanele futhi uwahlolisise ngokuphepha.
Ngaphezu kwesivinini, abaphathi abaningi abazimele bacabanga ukuthi i-automation iwukusheshisa kuphela. Lokho kuyiqiniso, kodwa akugcini lapho. I-automation enhle yakha ukuqhubeka kwesipiliyoni kuwo wonke ama-akhawunti. Uma uphethe amaklayenti amaningi udinga izimpendulo ezilindelekile ezihambisana nolimi lwabo. Amathempulethi nezindlela ezakhiwe zenza lokhu kwenzeke. Lokhu kunciphisa amaphutha futhi kwenza inkonzo yakho ibukeke inobungcweti noma ngabe uphendula izingxoxo eziningi wedwa.
Qaphela indlela ama-automation ashintsha ngayo amalindelo. Lapho abalandeli bethola izimpendulo ezisheshayo bayazilindela. Lokhu kulungile uma ama-automation ethembekile. Uma engalungile, udala isipiliyoni esingcono kunokungabi nazo kodwa esingezinhle. Yakha ama-automation akho ukuze aphumelele okungenani u-80 ekhulwini ngesikhathi sokuqala senyanga, bese uhlola futhi ungeze izici njengoba uqoqela idatha.
Yini okufanele uyifake kwi-automation: izimo eziphephile nezineqhaza eliphezulu kuma-DM
Qala ngezinto ezilula. Ama-automation aqala kahle lapho ephendula imibuzo ephindaphindiwe futhi enikeza usizo olusheshayo. Izicelo ezivame ukuphindeka ezifana namahora ebhizinisi, amakhasi entengo, izixhumanisi zemikhiqizo, izinqubomgomo zokubuyisa, noma imininingwane yezinto zomcimbi zingaphendulwa ngokuzenzakalelayo njengempendulo yokuqala enezixhumanisi noma isinyathelo esilandelayo.
Ukuhlelela nokubhuka kusiza kakhulu. Ama-DM amaningi ahlobene nama-calendars. Ukuthumela isixhumanisi sekhasi lokubhuka, ukuveza amawindi wesikhathi atholakalayo, nokufaka ukuqinisekiswa okuzenzakalelayo kusindisa wena nomlandeli isikhathi. Xhuma i-calendar yakho ukuvimbela ukubhukha kabili futhi uthumele izikhumbuzo ngokuzenzakalelayo.
Ukuthatha ameleads ngaphakathi kwama-DM kuyasebenza ngoba ingxoxo isesimweni sokuxhumana. Uhlelo olufushane lokuhlunga olubuza imibuzo emibili noma emithathu luguqula abathanda babe ameleads. Gcina imibuzo icacile: igama, abakufunayo, kanye nolunye ulwazi olungalinganiswa njengebhajethi noma isikhathi. Londoloza izimpendulo ku-CRM noma ishidi, bese uqala uchungechunge lokulandela noma ubonise amaleads anenani eliphezulu.
Ukunikeza izixazululo ezisheshayo nezinyathelo zokunyukela kuphephile ukuzenzakalela. Ezimweni ezilula, thumela imiyalo elula bese ufaka inketho yokunyukela uma into ingaxazululiwe. Isibonelo: "Zama ukucisha i-cache ye-app. Uma kusaqhubeka, phendula 'kusabamba' sizonyukela." Le ndlela ixazulula iningi lamathikithi avamile kuyilapho igcina indlela yokuxhumana yomuntu.
Ukudlulisa nokumaka ingxoxo kuyindlela ehlawulela ngokushesha kubaphathi abaphatha ama-akhawunti amaningi. Buza umbuzo omfushane ofana nokuthi "Le ngxoxo iphathelene ne-akhawunti bani?" noma thola imininingwane ebalulekile engxoxweni bese udlulisa kumuntu ofanele. Lokhu kunciphisa umsebenzi wokusebenza ngesandla futhi kuqinisekisa ukuthi ikhasimende noma ilungu lethimba lithola usizo ngokushesha.
Isibonelo secala. Cabanga ngomkhiqizo omncane we-ecommerce ohlela ukukhushulwa njalo ngenyanga. Ngaphambi kokusebenzisa i-automation, i-inbox yayithola amashumi imibuzo yentengo nokuthumela njalo ngoMsombuluko. Ngemuva kokwethula i-automation elula ethumela isixhumanisi semininingwane yokukhushulwa kanye ne-FAQ yokuthumela, imikhiqizo yacisha izimpendulo eziphindaphindwayo ngo-75 ekhulwini futhi yakhuphula ukuguqulwa ngokwenza isixhumanisi sokuthenga sibe sobala. Le automation eyodwa yazikhokhela ngesonto lokuqala.
Ngamafuphi, zenzele i-automation yemisebenzi ephindaphindwayo enikeza impendulo esheshayo ecacile, eqoqa idatha ehlangene, noma enciphisa ukuhlunga ngesandla. Lezo automation zikukhulula ukuze ugxile ezingxoxweni ezidinga ukucabangela, ukuxoxisana, noma uzwela.
Yini ongayenzi i-automation kuyo: imiyalezo edinga ukuhlakanipha komuntu
Kunezindawo ezibomvu lapho i-automation ephelele ingalimaza uphawu lwakho. Lezi izingxoxo ezidinga uzwela, ukuhlakanipha, ukuqaphela kwezomthetho, noma ukuxoxisana. Izikhalazo ezinamandla, izicelo zokubuyiselwa, izinsolo zokwephula imithetho, imiyalezo equkethe imininingwane yomuntu siqu, nezicelo zemibhalo eyenziwe ngokwezifiso kufanele zithunyelwe kumuntu.
Uma umlandeli ekhuluma ngesimo esithinta imizwa, impendulo ethempulethi izobonakala ingakhathaleli. Lezi zikhathi zidinga umuntu ongakwazi ukulalela, ukwazisa, futhi enze isixazululo esenzelwe lowo muntu. Ukuzenzakalela okungekho nomkhondo womuntu kuzilimaza ukwethenjwa.
Ukuxoxisana okuyinkimbinkimbi nakho kudinga umuntu. Uma umyalezo ucele isaphulelo esenziwe ngokwezifiso, imisebenzi engajwayelekile, noma izinkokhelo ezikhethekile, ungasebenzisa i-automation yokuqala yokuhlola, kodwa ingxoxo yokuxoxisana kumele iholelwe umuntu.
Izicelo zokudala noma izimpendulo ze-content azifaneleka i-automation ngokuphelele. Uma umlandeli ecela umbono wokudala, impendulo ethempulethi izobonakala iphelelwa umqondo. Ngokufanayo, imiyalezo edinga ukuqinisekiswa kwezomthetho noma ubuqu idluliselwe kubantu ukuze iphathwe kahle.
Kukhona nezimo eziphakathi nendawo. Imibuzo yokubambisana ingaba lula noma ibe ukuqala kobambiswano olukhulu. Kulezo zimo sebenzisa i-automation engaphelele: buza imibuzo emibili yokuhlola bese udlulisa kumuntu uma izimpendulo ziveza inani eliphezulu. Lokhu kukuvumela ukugcina ukusebenza kahle ngaphandle kokulahla ukunakwa kwabantu.
Izinto zokuziphatha. Cabanga nangokuziphatha komsebenzisi. Uma i-automation yakho ingakhulisa umuzwa wokucindezeleka noma idalule abantu abuthakathaka, gcina abantu esigabeni. I-automation akufanele isetshenziselwe ukudlula imvume, ukuphika ubukhona bomuntu, noma ukucindezela ukuthenga.
Ukuhlola okusheshayo kokuziphatha ongakwenza namuhla. Okokuqala, gwema ulimi oludinga ukusho okungamanga mayelana nezikhala ezifanele, njengokuthi "kusalele izikhala ezimbalwa kuphela" ngaphandle uma kunjalo. Okwesibili, ungasebenzisi i-automation ukunikela ngeluleko lezokwelapha, ezomthetho, noma ezinye ezibucayi. Uma umyalezo usikisela udaba olubucayi, phendula ngomyalezo wokwamukela futhi udlulise kumuntu ofanele, isibonelo: "Ngiyabonga ngokwabelana. Lokhu kubalulekile. Ngiyadlulisa kumuntu ongakusiza." Okwesithathu, cabanga ngobandlululo nokulingana. Uma i-automation yakho ihlukanisa abasebenzisi noma ibeke izimpendulo ezihlukile, buyekeza imithetho njalo ngonyaka.
Isinyathelo esisebenzayo: gcina "iflegi yokuziphatha" kudatha yakho yokuhlela. Uma i-automation ithola amagama acasulayo noma imigqa ebucayi, engeza iflegi bese udlulisa kumhloli womuntu ngenjongo yokuphendula ngobuqotho. Lokhu kugcina i-automation ingalimazi abantu kuyilapho ivumela ukuphathwa kwempendulo evamile. Hlela ikhasi elilodwa elihlanganisa izicelo ezivimbelwe, izihloko ezibucayi, kanye nezibonelo zempendulo ezibeka umuntu kuqala ukuze ababuyekezi baphendule ngokushesha.
Uhlaka lokuthatha izinqumo olufushane ongawusebenzisa ngemizuzu engu-10
Ukuze wenze izinqumo ze-automation ngokushesha sebenzisa isihlungi sezici ezine: ukuvama, inani, ubunzima, kanye nobungozi bomkhiqizo. Lezi zinto zikunikeza isilinganiso esisheshayo sokuthi ingxoxo kufanele i-automation noma ibhekwe umuntu.
Ukwenzeka kubheka ukuthi umbuzo ofanayo uvela kangaki. Uma into ifika kaningi ngesonto, kungafaneleka ukuyenza i-automation. Inani lihlola ukuthi impendulo ithinta imali noma ukugcinwa kwamakhasimende. Uma ukuphendula ngokushesha kuvame ukuguqula kube ukuthenga, cela i-automation. Ubunzima buka ukuthi mangaki amasu adingekayo ukuxazulula umbuzo; ubunzima obuphansi buhambisana kahle ne-automation. Ubungozi bomkhiqizo bubheka umonakalo ongase ube khona uma kwenzeka iphutha; uma impendulo engalungile ingalimaza igama lakho, thatha isinyathelo sokuxwayisa.
Yenza i-audit esheshayo yemizuzu engu-10. Khipha ama-DM angu-200 wakamuva bese uwahlela: imibuzo ephindaphindayo, ukuhlelela/ibhukha, imibuzo yamaleads, izikhalazo, ukuxoxisana, izicelo zokudala, okunye. Bala izigaba eziphindaphindayo. Uma ngaphezu kuka-30 ekhulwini kuyaphindaphindwa, cishe kudinga i-automation. Kumaklayenti, buza ukuthi bakulindele ini ngezimpendulo; hlela amazinga e-automation ngokuvumelana nalokho.
Enye indlela esheshayo ukubala isikhathi osichitha usebenza ngesandla uma kuqhathaniswa nesikhathi ongagcina ngaso nge-automation. Uma uchitha amahora amabili ngosuku uphendula izimpendulo ezintathu ezifanayo, i-automation ezisingathayo lezo zimpendulo izokonga isikhathi esingasetshenziswa emisebenzini ebalulekile. Yakha i-automation egxile ekuvuleni amahora amaningi ngomzamo omncane.
Bhala itafula elilula ku-sticky note. Kunoma yimuphi umlayezo, nikeza isilinganiso kusukela ku-1 kuya ku-5 sokuvama nokuqhuba, bese ubhala ubungozi bomkhiqizo njenge-low, medium, noma high. Uma ukuvama kungu-4 noma 5, ubunzima bungaphansi (1 noma 2), futhi ubungozi buphansi, yenza i-automation. Uma ubungozi buphakeme, ungafaki i-automation. Le heuristic esheshayo isiza ukuguqula ukungabaza kube isenzo.
Ekugcineni, dala uhlelo lokubuyisela uma izinto zingenzeki kahle ngaphambi kokwethulwa okuphelele. Qala nge-akhawunti eyodwa noma izethameli ezincane, qoqani idatha ngesonto, futhi lungela ukumisa noma ukulungisa uma kuvela izinkinga. Lolo hlolo oluncane lunciphisa ubungozi futhi lunikeze idatha yokwenza kangcono.
Amaphetheni asebenzayo, amathempulethi, kanye nemijikelezo yokudlulisa ongayifaka namuhla
Kunezifanekiso ezisebenza kahle ku-Instagram, Facebook, WhatsApp, nakwamanye amapulatifomu. Sebenzisa lezi njengamabhulokhi okwakha bese uzihlanganisa ukuze zihambisane nokugeleza kwakho komsebenzi.
Impendulo yokuqala enezinketho. Thumela impendulo emfushane, enobungane enikeza izindlela ezintathu ezicacile. Isibonelo: "Sawubona, ngiyabonga ngomlayezo. Izinketho ezisheshayo: 1) Intengo, 2) Bhuka ucingo, 3) Ukusekela. Phendula 1, 2, noma 3." Lokhu kunciphisa ukubhala futhi kuqondise umsebenzisi.
Ifomu elincane lokuhlunga. Ngemuva kokukhetha komsebenzisi, buza imibuzo emibili kuya kwezintathu ezilandelayo. Gcina imibuzo imfishane. E-flow yokubhuka, buza usuku, inkonzo, nesifinyezo esifushane. E-support, buza i-imeyili kanye nencazelo yomugqa owodwa. Londoloza izimpendulo bese uqala isinyathelo esilandelayo.
Izenzo ezisheshayo nezinkinobho. Sebenzisa izinkinobho zepulatifomu lapho zikhona. Izinkinobho zinciphisa ukuhudula futhi ziqondise umsebenzisi ekuguqulweni. Inkinobho ethi Bhuka kufanele ixhumanise nekhalenda. Inkinobho yentengo kufanele ithumele i-PDF noma isixhumanisi sewebhu.
Amagama angaholela ekunyukeni. Faka ama-trigger acacile adlulisa ngokushesha kumuntu. Amagama afana no "refund," "billing," "legal," noma "agent" kumele abangele ukuthi ithegi isethwe futhi kube nokunyusa kokuqala. Yakha i-queue ye-priority ukuze ukudluliselwa kungalahleki.
Ukudlulisa okune-context. Uma udlulisa kumuntu, faka idatha yokuhlunga, ama-timestamp, nemiyalezo emibili yokugcina ekudluliseni. Lokhu kuvikela ukuthi umuntu ongene phakathi angabuzi imibuzo elula futhi kugcine ingxoxo isesimweni esihle.
Impendulo ezenzakalelayo enezinyathelo ezilandelayo. Uma umuntu eseqala inqubo yokuthatha, thumela inothi elizenzakalelayo elithi udaba luseku-queue futhi ukhombise iwindi lokulindela impendulo. Lokhu kulawula amalindelo futhi kunciphise imibuzo ephindaphindwayo.
Uhlelo oluningiliziwe lokubhuka. 1) Impendulo yokuqala inikeza inketho ethi 'bhuka'. 2) Uma 'bhuka' ikhethiwe, bonisa amawindi amathathu wesikhathi atholakalayo. 3) Umsebenzisi ukhetha isikhathi bese ecindezela isixhumanisi sekhalenda. 4) I-automation iqinisekisa ukubhuka bese ingeza umsebenzisi kukhalenda. 5) Isikhumbuzo esizenzakalelayo sithunyelwa amahora angu-24 ngaphambi. 6) Uma umsebenzisi ekhansela, i-automation imbuza ukuthi angathanda ukuhlelela kabusha futhi ilethe izinketho. Le flow inciphisa ukungaqiniseki futhi yandisa imihlangano eqinisekisiwe.
Amathempulethi ongawakopisha. Gcina ulimi lube lula futhi lube ngumuntu.
- Impendulo yokuqala: "Sawubona {name}, ngithole umlayezo wakho. Izinketho ezisheshayo: 'pricing', 'book', 'support'. Phendula ngelithi ukuze ngikusize ngokushesha."
- Impendulo yentengo: "Amaphakethe ethu aqala ku-$X. Bheka izinketho lapha: {link}. Ufuna izingxoxo ezimfishane? Phendula 'book' ngizokukhombisa izikhathi ezitholakalayo."
- Impendulo yokubhuka: "Kuhle. Khetha isikhala lapha: {calendar link}. Phendula 'confirmed' uma usufake ukubhuka futhi ngizobheka isikhala."
- Ukunyukela kwe-support: "Ngiyaxolisa ngalokhu okwenzekile. Ngiyadlulisa kusi-queue yethimba lethu lokusekela futhi sizophendula phakathi kwe-{business hours}. Uma kudingeka usizo oluphuthumayo phendula 'urgent'."
Lezi zindlela zinciphisa umsebenzi futhi zigcine imininingwane edingekayo. Zisebenza noma ngabe awusebenzisi ipulatifomu ephelele ye-automation. Okubalulekile ulimi oluhlala lufana, olucacile, noluholela kumuntu.
Imikhawulo, ukuvivinya, kanye nemetric ezibalulekile
I-automation ngaphandle kwemikhawulo iyingozi. Yakha izendlalelo ezintathu zokuvikela: ukucaca, indlela yokunyukela, nokubhekwa. Ukucaca kusho ukusho kubantu ukuthi baxoxa nomsizi. Umusho ofana nokuthi "Ngingumsizi. Phendula 'agent' ukuze ukhulume nomuntu" usetha amalindelo futhi kunciphise ukudideka.
Indlela yokunyukela ibeka imingcele yomuntu. Uma i-bot ingakwazi ukuxazulula udaba ngaphakathi kwezigaba ezimbili, inyukela kumuntu. Uma umsebenzisi ephinda umbuzo ofanayo ngaphezu kwezikhathi ezimbili, inyukela. Ungazami ukwenza ukuthi i-bot ibonakale iphelele; sebenzisa inqubo yokunyukela njengewaranti yokwethembeka.
Ukubhekwa kusho ukuqopha yonke impendulo ezenzakalelayo okungenani amasonto amabili. Bukeza amasampula nsuku zonke evikini lokuqala bese uyabuka masonto onke enyangeni elandelayo. Bheka izimpendulo ezingalungile, izinkinga zotoni, kanye namacala aphindaphindayo.
Linganisela umthelela ngemethriki ezine. Isikhathi sokuqala sokuphendula siyisisekelo. I-automation kumele yehlise isikhathi esimaphakathi sokuqala sokuphendula. Izinga lokuxazulwa libonisa ukuthi kangaki i-automation ixazulula inkinga ngaphandle komuntu. Izinga lokuguqulwa lilinganisa ukuthi ngabe ameleads aguqukayo abe izingcingo ezibhukhiwe noma ukuthengiswa. Izinga lokudlulisa likhombisa ukuthi bangaki abasebenzisi abadinga umuntu. Ukwaneliseka kwamakhasimende kungalandelwa ngombuzo olula noma isilinganiso esifanayo sokubuyekeza.
Sebenzisa i-A/B testeshorts ukulungisa ikhophi namathempulethi. Zama izitoni ezimbili zempendulo yokuqala: enobungane noma eqondile. Linganisa ukuguqulwa kuya ekubhukheni. Hlola ama-flow ahlukene futhi ulinganise ukuphothulwa. Sebenzisa idatha ukucacisa amathempulethi.
Amanothi okuphepha. Ungalokothi ucela amaphasiwedi noma imininingwane eyimfihlo kuma-DM. Uma kudingeka imininingwane ebucayi, sebenzisa ifomu eliphephile bese uqopha ukuhambisa. Hlonipha imikhawulo yepulatifomu nezinketho zabantu. Gcina izinqubomgomo zokugcina nokususa idatha zihambisana nenqubomgomo yakho yobumfihlo.
Uhlu lokugcinwa. Bheka amathempulethi njalo ngenyanga, yenza ukuhlolwa okuncane ngemva kwezinguquko zentengo, futhi uhlole ivolumu yama-DM ngekota. I-automation kumele ihambisane nezinguquko zebhizinisi.
Uhlelo olwandisiwe lokuvikela nokuhlola. Ngaphezu kwezisekelo, engeza izaziso zokubhekwa ezenzakalelayo. Setha imibiko yansuku zonke ekhombisa ama-top 10 ama-automated replies, ama-top 10 wokunyukela, kanye nezinga lokuguqulwa kwamaleads azenzakalelayo. Uma impendulo ezenzakalelayo idala ukudlulisa okungaphezu kuka-5 ngosuku, yimise bese uyihlola. Yakha uhlu lwezinyathelo zangemva kokwethulwa: bukeza itoni, qinisekisa izixhumanisi, hlola izikhala zekhalenda, futhi ubheke amagama angalindelekile.
Yakha i-dashboard elula. Landela isikhathi sokuqala sokuphendula, iphesenti lemiyalezo exazululiwe ngokuzenzakalelayo, iphesenti lokudlulisa, kanye nokuguqulwa kuya ekubhukheni. Gcina i-dashboard ibe nokubuka okucacile, hhayi umsindo. Sebenzisa amaphethini wamasonto ukuze unqume ukuthi ukhulisa i-automation noma uyibuyisele emuva ezindaweni ezithile.
Isilinganiso sokuhlola. Qhuba isilingo samaviki amabili nge-automation entsha. Iviki lokuqala luwukuthola idatha. Iviki lesibili luwokulungisa. Ngemva kwamaviki amabili nquma ukuthi uyigcina, uyilungise, noma uyimise. Gcina izivivinyo zincane futhi ezilinganiselwe. Sebenzisa amasampula wemicimbi engu-200 kuya ku-500 uma kungenzeka.
Uhlelo lokubuyekezwa kwabantu. Nikeza umuntu ongumhloli isikhathi esanele nangesikhathi sokubuka esivikini lokuqala ngemva kokwethulwa. Umsebenzi wabo ukuhluza izingxoxo ezingu-10 ezenzakalelayo bese baphawula izimpendulo ezingalungile noma izinkinga zotoni. Lona ngumsebenzi osheshayo wokuthola izinkinga nokuthuthukisa ikhopi.
Linganisela umuzwa wekhasimende. Sebenzisa umbuzo omfushane ngemuva kokuxazulula, isibonelo "Lokhu kusize? Phendula yebo noma cha." Landela isilinganiso se-yebo ezinxoxweni ezenzakalelayo uma kuqhathaniswa naleyo ephathwa umuntu. Uma isilinganiso se-yebo sama-automation sehle ngaphansi kuka-80 ekhulwini, hlola futhi ulungise.
Ukuphathwa kwezinguquko. Uma ushintsha amanani, imikhiqizo, noma izinqubomgomo, phatha i-automation njengokuthi ikhodi. Vuselela amathempulethi kuqala, bese uyavivinya ngaphakathi, futhi ngemva kwalokho uyashicilela. Gcina ilogi yezinguquko zamathempulethi ukuze ukwazi ukulandela lapho inkinga yaqala.
Isiphetho
Ukuzenzakalela kwama-DM kuyisinqumo esinamthelela omkhulu kumphathi wokuxhumana owenza konke wedwa uma kwenziwa ngokucophelela. Qala ngemibuzo ephindaphindwayo, ama-flow wokubhuka, kanye namafomu okulahla. Gcina indlela ecacile yokunyukela kumuntu bese ulanda imiphumela. Sebenzisa uhlaka lokuthatha izinqumo olusheshayo ukukhetha abafanele be-automation bese wenza izilingo ezincane ngaphambi kokwanda. Ngokuhamba kwesikhathi, ama-automation afanele azokukhulula ukuze ugxile emsebenzini onenani eliphezulu ngenkathi ugcina izikhathi zokuphendula zishesha futhi ameleads ebambelekile.
Izenzo ongazenza manje:
- Hlola ama-DM angu-200 wakamuva bese ubhala amathempulethi ezimpendulo eziphindaphindwayo. 2) Dala amathempulethi amathathu amafushane ezigaba ezimbili eziphindaphindwayo. 3) Setha i-automation encane ku-akhawunti eyodwa futhi ulinganise isikhathi sokuqala sokuphendula nokuguqulwa isonto elilodwa. 4) Lungisa ngokusekelwe ekuphenduleni bese wandisa kancane.
Yenza lokhu ukuze i-inbox ingasabi umthwalo wosuku nosuku futhi iqale ukusebenza njengepayipi elifaka ibhizinisi lakho. Jabulela ukwenza i-automation.
Uhlelo olwandisiwe lwesenzo
Hlola bese ukhetha abawinile. Chitha ihora elilodwa uhlaziye ama-DM angu-200 wakamuva bese ubhala izinhlobo ezintathu eziphezulu zemiyalezo ephindaphindwayo. Lezo ziyoba i-automation yakho yokuqala. Thola amasampula wemiyalezo yangempela ukuze amathempulethi ahambisane nendlela abantu ababhala ngayo.
Yakha ama-flow amancane. Dala i-automation emfushane ye-winner ngayinye: impendulo yokuqala enobungane, imibuzo emibili elandelayo, kanye nomthetho ocacile wokunyukela. Limitha yonke i-flow kumiyalezo engu-3 ezenzakalelayo ngaphambi kokunyukela ukuze izingxoxo zibe zifushane futhi zigxile kumuntu.
Qhuba isilingo samaviki amabili. Setha i-automation ngayinye ku-akhawunti eyodwa noma izethameli ezincane. Nikeza ababuyekezi ababili futhi uqoqe imethriki nsuku zonke. Bheka amagama angalindelekile noma ukungachazi kahle bese uqopha imbangela yokunyukela.
Lungisa ngokushesha. Sebenzisa impendulo yababuyekezi nemethriki ukuhleisa ifrasimu, ama-trigger, namagama okunyukela. Uma ithempulethi idala ukudlulisa okungaphezu kuka-5 ngosuku, yimise futhi ulungise inkinga ngaphambi kokuvivinya kabusha. Nikela phambili kuzinguquko ezinciphisa ukuhudula nokudlulisela okungadingekile.
Yandisa ngokunakekelwa. Uma i-flow ifinyelela ku-80 ekhulwini izinga lokuxazulwa ngokuzenzakalelayo ngikeza izinga elamukelekile lokuguqulwa, uyandise kwamanye ama-akhawunti. Bhala umehluko wombhalo wethembu wekliayenti ukuze amathempulethi ahlale efanele kuwo wonke amaklayenti.
Uhlu lokuhlola ngaphambi kokwethula
- Amathempulethi abhalwe kahle futhi avivinywe
- Amagama okunyukela achaziwe futhi avivinywe
- Ababuyekezi bomuntu babeshiwo futhi belungela isilingo
- I-dashboard elandelela isikhathi sokuqala sokuphendula, izinga lokuxazulwa, ukunyukela, nokuguqulwa
- Uhlelo lokubuyisela olubhalwe phansi futhi olusebenziseka kalula
Isaziso sokugcina
Phatha i-automation njengomlingani odinga ukuqeqeshwa njalo. Ama-automation amahle azizwa esiza, anesikhathi, futhi anobuntu. Ngemikhawulo ecacile, izivivinyo ezilula, kanye nenqubo ecacile yokunyukela, ungenza i-inbox yakho ibe ipayipi elithembekile esikhundleni sokuba umsebenzi ophuthumayo wosuku nosuku. Qhubeka ukulinganisa, uqhubeke nokulungisa, futhi vumela i-automation ukuthi isize ukwehlisa umthwalo wakho ukuze ukwazi ukugxila emsebenzini onenani. Jabulela i-automation.
Google review
Trustpilot review
